(Reuters) – The video conferencing company Zoom Video Communications Inc. said on Monday that it had restored the service to its US users after a partial outage prevented many from logging in to work meetings or attending distance school classes.
San Jose, California-based companies have experienced a sharp increase in use during the coronavirus pandemic, as millions of people turn to it for work meetings, school, social events including weddings and to otherwise stay in touch while isolating themselves. Many schools that have turned to remote instruction have used Zoom for classes.
The tracking website Downdetector.com showed nearly 17,000 incidents of people reporting problems with Zoom earlier in the day.
“We have solved the problem and caused users not to be able to start and join Zoom meetings and webinars. Users can now also sign up for paid accounts, upgrade and manage their service on the Zoom website. We are currently monitoring to ensure that these services are operational, "Zoom said on its website.
The company provided no information on the cause of the outage.
Zoom's share has increased more than eight times since its original public offering last year and four times so far in 2020, but it was down 2.9% after falling as much as 5.4% earlier Monday.
Zoom competes with Cisco Systems Inc.'s Webex, Microsoft Corp.s team and Alphabet Inc .s Google Meet platform for paying customers, especially businesses, while offering a free version to customers.
Zoom had 300 million participants daily in April, the latest figures revealed.
Even when usage has risen, Zoom has come under fire over privacy and security issues, including incidents of "Zoom bombings" where uninvited users came in and disrupted meetings, and has since rolled out major upgrades, including end-to-end encryption for eosamtal.
Although a company in California, Zoom has large research and development centers in China with hundreds of employees, according to a filing it made to the United States government.
"For continued growth, it (Zoom) must show investors that it can be trusted to ensure that its core customers do not push against Microsoft Teams, Google Meet and Cisco Webex," said Susannah Streeter, senior investment and market commentator at Hargreaves Lansdown.
"When Zoom fatigue sets in and the pandemic eases, it's even more important for the company to demonstrate that its systems are secure, if it is to be seen as a long ̵
Users took to Twitter to complain about the power outage.
"Zoom in with a worldwide break for the first day of school, so 2020!" Twitter user Anthony Slaughter wrote.