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Works at Trupanion | A day in the life of Trupanion's members



  Read on to learn more about what it's like to work from home in customer service to help people and pets at Trupanion.

Here at Trupanion, our team is passionate about pets. They are inspired by our members and their cats and dogs every day. For this part of the work at Trupanion, we sat down with the Trupanion Bilingual Member Experience Coordinator to learn more about what it is like to work from home in customer service for a leader in pet health care.

Working from home in customer service and helping cats and dogs

  Find out what it is like to work from home in customer service at Trupanion who helps cats and dogs every day.
Trupanion team member Nacho enjoys playing time

Current role in Trupanion

Bilingual membership skills – Spanish.

How did your career journey in Trupanion begin?

I started in the contact center as a bilingual experience specialist to help provide customer service and Spanish enrollment.

What does an average day look like in your role? [19659007] My role focuses on supporting our bilingual team members who support our Spanish-speaking members and looking for solutions that create a better experience for our members. I am also involved in the DEI Council, which strives to provide feedback from Trupanion and increase awareness of various activities and situations that may affect our company and our employees.

What do you think about working at Trupanion?

Innovation and openness to improve while supporting our current team members as we grow and develop.

What is your favorite part of your day?

When we were in the office it saw all the dogs … now that we are remote control, it works on projects with other departments and hears from other team members.

What inspires you to do the work you do?

It is to believe in our product and our service. Just knowing that we can help families everywhere enjoy more time with their pets – that's what motivates me.

What do you love most about your team?

Our team members' commitment to do their best to support our team members. My colleagues and management make me feel supported and guided throughout my work week.

What is the only thing you want people to know about working at Trupanion? it is something that gives pride in the work we do daily.

Working From Home in Customer Service Helping Pets Get the Medical Care They Need

Whether you help team members, collaborate on projects or check in with your team and their pets, there is always a chance to inspire and influence every day .

Thank you Eduardo for sharing your experience of the team member with us!

For more information about our team members, read Working at Trupanion | A Day in the Life on the Trupanion Analytics Team

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