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Works at Trupanion | A day in the life of the Trupanion People Team

What makes Trupanion unique is the group members and what they give to their role every day. Our team members are often inspired by dogs and cats and bring a special set of skills to their work. In this part of the Working at Trupanion series, we sat down with Trupanion People and Culture Partner Serena Sultan about what it is like to help people and pets every day.

Working at Trupanion: an insight into our team

  Discover more about what it's like to be part of the Trupanion team.

role at Trupanion

People & Culture Partner.

How did your career go?
start at Trupanion?

I started as a Claims Assistant and worked in that role for about six months before becoming an Assistant Team Manager with the Data Assisting Team. Shortly after, I became team manager.

Alternatively, in February 2020, I joined the public surgery team. This was a big career change for me after 12 years in management and I love it!

Since I am a boat owner, I want to say that I am in the right place on the boat and have human resources. For example, I just love working with different parts of the business and helping team members become the best they can be.

Further, before Trupanion, I
worked in Hawaii on whale watching boats where I used my degree in marine biology.

What do you love most about
do I work remotely at Trupanion?

I love to see my dogs every day and take them for a walk at lunchtime. They now know that when I come out of my home office at noon I will probably put on my sneakers, and then that means … WALK! We have explored so much more of our neighborhood and it has been wonderful to see the summer flowers.

What do you love most about
your role?

It's hard to say just one thing … some that will come to mind help people achieve a higher level of fulfillment by feeling heard, working through a barrier or talking about career goals and planning. I also enjoy working with different teams and areas of activity. Above all, the team I am on is fantastic!

What is the favorite part of
your day?

Chat with and help team members. For example, if it means being a good listener or helping them plan career steps or both!

What is it like to work in the Trupanion People Operations team?

It's inspiring and fun! We have a fantastic group of team members in the People Operations team. They give the team energy, lift each other up and we mix in a little fun all the time.

Memes also surely go a long way in a virtual world in the middle of a pandemic. Fortunately, it has been so heartwarming to lean against each other when it feels tough.

What inspires work like you

My family, the world I have seen and all the people along
way. Each person has their own story to tell, a perspective through
as they see the world and their own unique gifts to share with them

I love hearing from so many different people. I hope to raise my four-year-old into an open and kind person, someone who listens to others and values ​​the diversity of our world and the beauty that can come from it.

What do you value most about?
your role?

I appreciate that I trust myself. For example, I trust team members are a safe place to share. In addition, I trust my boss to go out and help people and make a positive contribution to continue to make Trupanion such a kick-butt place to work!

Working on Trupanion: inspiring people to help cats and dogs [19659018] Passion,
Cooperation and love for pets are just some of the ideals that drive ours
team members to work hard every day. Whether we are surrounded by humans or
pets, we love to give back and help all pets who need veterinary care.

Thanks to Serena for sharing your experience of Trupanion's team member!

To learn more about our culture, read How to Celebrate PRIDE Month at a Distance

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