قالب وردپرس درنا توس
Home / Insurance / Win over your agents with outstanding customer experience

Win over your agents with outstanding customer experience



This is the third blog in a series about our fall release. In the coming months, we will continue to highlight how Majesco is helping insurers achieve relentless innovation and meet ever-changing market needs with an outside-the-box approach.

The insurance industry is no longer a tedious game of cold calls and pitch decks, but a concerted effort to improve service offerings that meet the expectations of digital customers and industry partners. To gain a competitive advantage, implementing an agent portal provides genuinely valuable and satisfying experiences that result in more productive and loyal agents. Majesco has relentlessly innovated digitally native capabilities that enable insurers to develop superior agent portal experiences that would drive higher new business volume and retention.

Your brand is what your users experience

In our Fall 22 release, we introduced Majesco Digital Agent360 for P&C, a digital-native agent experience for quoting, reporting a claim, approving policies, payments, and other sales and service needs. Agent360 is pre-integrated with the Majesco P&C Core Suite and provides faster ways to offer self-service capabilities to both internal agents and dealers.

Most insurance companies are exploring ways to empower their agents by offering self-service capabilities with intuitive customer experience, hoping to divert more quote opportunities to result in business growth. Agent360 is designed to resonate with agents and benefit their policyholders by streamlining sales and service workflows into a central hub that makes it easier and faster for agents to sell insurance products and gain the necessary visibility to provide personalized service to their customers.

When Agents Win, Carriers Win – With that in mind, Agent360 is designed to deliver the following:

  • Agents can reduce their time on new business by up to 70%. Agents can reduce their costs and carriers will see higher quote volume.
  • Self-service capabilities to improve agent efficiency in serving customers, resulting in higher profitability for both agents and carriers.
  • Ease of doing business through centralized dashboards with access to the top 20 agent features that will improve agent loyalty and business retention.

Digital-native experiences bring increased transparency, tax growth and flexibility to the insurance process, addressing the need for data-driven mechanisms to predict and meet demand. Majesco Digital Agent360 for P&C not only meets these requirements, but gives enterprise systems a digital advantage over the competition by building a better workflow for agents.

Do you have any additional thoughts or questions on this topic? Leave a comment or contact our product teams.


Source link