There are many articles on why our younger and brighter people in the United States do not want to be non-life insurance companies. Most start like this:
The insurance industry has many open positions, and it is distortion to fill them. It's aimed at millennia, but many people simply do not consider insurance a potential career – or find it boring. A recent survey by The Hartford showed that only 4 percent of those interviewed millennials were interested in insurance is a career. 1
Imagine if you could do something you wanted to find purpose in your life. Then read and think about the best insurance consulting firm McKinsey and Company and what it says about a career in insurance claims that adapts to insurance companies:
The Technology Revolution transforms every job into a claims company. McKinsey research estimates that by 2030, more than half of current harm activities could be replaced by automation: some existing roles will be eliminated, new digital roles will be created and people in remaining roles will have to deal with new responsibilities and build new skills. To keep pace with the digital revolution, advocacy organizations must prioritize the development of a talent strategy.
But many claimants are not sure where to start. The COVID-19 pandemic has only further accelerated digitalisation in insurance, as customers are increasingly demanding more options for digital interaction. Furthermore, the pressure to reduce costs due to continued profitability challenges has overwhelmed their ability to build a future-oriented talent plan. As a result, non-profit organizations get stuck in a holding pattern. 2
If you are a property insurance adjuster reading this, you should ask your manager why you should continue to do what you do if automation should replace you. Why do you work in a company where its consultants see you as a replaceable machine? I do not look at property insurance adjustments in this way, but the insurance management is not Chip Merlin.
I would suggest that many of our best and brightest have come to the conclusion that handling claims from many property insurance companies is about profit rather than the service of helping people get paid fully and quickly. Seriously, can anyone really involved in the study of the claims side of this business really say that the goal of the claims adjuster, as reflected in their salary, marketing and incentives, is to fully pay the customer as quickly as possible? 
I will donate one hundred thousand dollars to an insurance company that has this as its 2021 goal and incentive program. I will market it every day if it simply proves that it has this in writing now.
Crickets will be the answer. I could make it a million dollars or even ten million dollars. No claims department agrees to this because their overall management does not allow them to do so. Some internet startups may claim this as their goal for next year and for publicity. They will announce that they have arrived at the new paradigm and will deliver what is promised. Why should not all insurance companies deliver what they promise?
Join me, Will Midtbo and Beau de Lapouyade for an informative Tuesday at 2 . We will go through these issues and then the five most important issues to think about after a property loss occurs. A brief overview of boat claims will be discussed and then the resources that this blog offers to readers so that you do not miss anything.
Join us this afternoon at 2 EST and here is the link .  Thought for the day
Computers are great tools for realizing our dreams, but no machine can replace the human spark of spirit, compassion, love and understanding.
—Louis V. Gerstner, Jr.
1 https://www.npr.org/2016/03/15/470491091/insurance-industry-is-hiring -men-millennials-don-t-seems-to be interested