American consumers are entitled to good service and top quality. Anything purchased should be as advertised and offered to the merchants. It doesn't always happen. Products or services are sometimes less than expected and guarantees are not honored. The group's legal plans should have an advantage covering consumer protection and guarantees. Broad prepaid legal services offer that option in the group's legal plan benefits.
Consumer protection goes beyond a product
Incorrect devices and cheap quality computers are what most people like when it comes to consumer protection, but there is more. Consumer protection also includes services. Incorrect installation of solar panels or a driveway that is not properly paved is a matter of a consumer protection complaint. Guarantees that are mainly about repairing and delivering poor or incomplete work are not acceptable.
Consumers can file complaints but it is reluctant to do so. People do not want to complete all the paperwork required. When they do, they may forget to collect the necessary evidence and this leads to an incomplete complaint.
Nationwide, team members help avoid the pitfalls. Our nationwide network of lawyers works with consumer protection and warranty issues. They are familiar with the process.
Nationwide lawyers help prepare consumer complaints. They will advise a group of legal plan members to provide evidence and some deadlines. Guarantees are checked and the lawyer can point out exactly what is covered by the warranty and what is not.
We go over and beyond
Nationwide prepaid legal services are extensive. We have secondary activities that support our primary benefits. Nationwide lawyers live in the community and they prioritize our plan members as a priority. It is easy to set up a meeting. People will have questions after the meeting and need answers. Nationwide allows an unlimited number of phone calls to the lawyer in a particular situation. This enables answers to member questions.
Additional information may be required from third parties to file a complaint. We allow lawyers to write letters on behalf of plan members on legal standstill and make phone calls. Sometimes this communication is aimed at the offensive business. It may happen that the intervention of a nationwide lawyer will cause the other side to honor a guarantee or make good mistakes.
Customers will choose
We hope that our prepaid legal services will benefit service to all employees of an organization. However, we cannot be absolutely sure of that. Organizations have different demographics and their employees have unique needs. To better serve our customers, we allow these organizations to choose the benefits that will be included in the group's legal plan.
This may mean choosing consumer protection and preparing simple wills, but not taking other benefits. We have no problem with that. The secondary benefits that unlimited telephone calls in a given situation will always be there. Our administration will also provide service as quickly as possible to any plan member.
Nationwide plan members can also expect exemplary service from our lawyers in the network. A nationwide member has priority status and does not have to wait indefinitely for service. We insist that lawyers have a high degree of emotional intelligence. Every plan member is treated with respect and their problems are addressed. We are proud that our customers speak a lot about the attention their employees receive.
No one should have to accept poor service or damaged products. Consumer protection laws are intended to prevent these problems and the country is there to help. If you have questions about our prepaid legal services, please feel free to contact us as soon as possible. We look forward to answering all your questions.