A sad story about a woman in Rockville, Indiana, whose engagement ring went missing in the mail and who claims she filed the wrong insurance claim with the US Postal Service revealed this startling statistic: Of the 842,973 insurance claims filed for lost packages in 2022, only 38% was paid for by the USPS, according to WRTV in Indianapolis.
In a story she told the news station, which she hoped could help her, Janet Risler spent $19.65 to insure her $1,255 wedding ring’s trip to Missouri for a repair that a local jeweler couldn’t perform. When the ring went missing in the mail, Ridler went to the post office and filled out the wrong form, she told the news station. By the time she was presented with the correct form, after months of emails, the deadline to file a claim had passed, she said, “frustrated”; by the ordeal.
A USPS spokesperson told the television station that “(a)n accordance with insurance claims rules, the claim must be filed within 15-60 days or the customer is not eligible for a refund. Please refer your viewers to our website.”
There are few recourses, the news station found, especially after discovering through a Freedom of Information Act request that most claims go unpaid.