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Two sides of a view and professional discourse on claims issues | Property Insurance Protection Law Blog



The Windstorm Conference 2023 is underway. At the former president’s dinner last night, the topic of civil discussion and respect for opposing views was brought up. It is an excellent topic. I often think about it when I write posts that are critical of others.

For example, Steve Badger posted a comment on yesterday’s post, The Real Consumer Alert – Is the Georgia Insurance Commissioner in the pocket of the insurance companies?:

Chip, I would respectfully suggest that Commissioner King’s new bulletin is very consumer friendly. There is nothing derogatory in the Bulletin about public adjusters. He just advises consumers to be informed when hiring a public adjuster.

And why did he feel compelled to issue this Bulletin?

As you know, public adjuster Drew Aga/Mitchell just stole several million dollars from a church in Georgia (and millions more from others in LA and TX). Apparently that news made it to the commissioner̵

7;s desk. It seems to me that given this recent behavior by a public adjuster, a pro-consumer bulletin was very much in order.

He makes a valid point, in part. This information explains why the warning was written. If this information was made part of the warning from the insurance commissioner and if the Georgia insurance commissioner is not implicitly lumping all public adjusters into one group of people who are deceiving consumers based on the actions of one public adjuster who is crooked, I would even agree more with Steve Badger’s opinion.

The title and tone of my post was critical of the Georgia Insurance Commissioner who made this public warning. After reading the information from Badger, I can understand that the commissioner may have written the warning out of sincere and legitimate concern for the policyholders. I still think it should have been worded differently to be fair to the vast majority of honest and hard working Georgia licensed public adjusters.

The Windstorm Conference is unique because different professionals representing policyholders and those representing insurance companies share and discuss ideas, information and viewpoints, which are often different. The conference will be an event not to be missed as long as the participants respect the opposing views no matter how different and wrong they may seem to those who oppose them. I went so far during the discussion last night to suggest that the terms of Windstorm Network membership require an agreement with civil and respectful discourse to emphasize the point.

If I wanted to learn something, I would always go to events with like-minded people. But if I want to grow and learn more, I listen to others with more and different knowledge, ideas and opinions. Nothing forces me to accept these different ideas, but it makes me work harder to find the truth and understand the subtleties of issues, which makes me better at my profession.

Today’s thought

This world of ours… must avoid becoming a community of terrible fear and hatred, and instead be a proud confederation of mutual trust and respect.

—Dwight D. Eisenhower


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