قالب وردپرس درنا توس
Home / Insurance / The study focuses on perceived unfairness among injured workers in the claims process

The study focuses on perceived unfairness among injured workers in the claims process



A study that examined how injured workers interpret and respond to negative effects from work injuries and claims processes showed that an improved understanding of unfairness in the system and better communication from employers and claims organizations can improve outcomes.

Researchers at the University of Waterloo in Ontario, Canada, conducted interviews with 36 injured workers and found that workers reacted in a number of ways and stages when faced with “procedural” injustice: they were passive, they fought back, they stopped pursuing the claim, they quit their job, or they won or kept fighting.

“Feeling confused, angry, frustrated, unsupported, disappointed, determined, optimistic, and wary were common emotions,”

; according to the study, which was released Monday and published in the Journal of Occupational Rehabilitation this summer.

The university sought “precarious workers,” or “those who earn low or inconsistent wages. Often, they are unsure of how to access workers’ compensation programs or are reluctant to speak out for fear of losing their jobs. The types of injustices workers faced in the study were being fired during a claim, receiving inadequately modified work or medical care, suppression of the employer’s claim, and unresponsive tort adjusters.”

The study concluded that “identifying unfairness and its emotional, behavioral, and material effects on workers is important to understanding the implications for compensation systems” and that “understanding and recognizing unfairness can equip employers, legal representatives, compensation boards, and physicians to address and prevent it and provide manpower resources.”

Policy changes can ensure accountability and consequences for injustice, the study found.


Source link