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The Communication Services – Legal Insurance Blog – 27 February 2023

stockfresh_7251761_consultant-showing-document-to-couple_sizeS-300x200The quality of an employee’s benefits rests on several things. Excellent member services are essential. Plan members need to feel they can get the help they need without begging. In addition, suppliers must have the tools to deliver a step beyond the ordinary. Group legal plans are based on being able to communicate with plan members and use different means of communication to gather important information.

Proximity and face to face

The best service communication is in a face-to-face meeting. People find it difficult to use the site’s question and answer pages to get the point across about their needs. When it is possible to have a direct discussion with an attorney, a legal plan team member is better able to explain the problem they need to solve.

Nationwide Pre-Paid Legal Services encourages these conferences between an attorney and a plan member. We have a nationwide network of lawyers who are ready to provide the necessary assistance. There is one in the community for every Nationwide client, and their employees have priority with any Nationwide attorney. The meetings are easy to arrange.

Gather materials needed

This involves more than just evidence to support a consumer protection claim. A person’s problem may need guidance on contacting a government official for help. It is not always easy for a team member to secure the right data.

Our attorneys are given the tools necessary to collect material that improves service. For example, a nationwide attorney can write letters on behalf of a plan member and make phone calls for that person. The lawyer knows what information is needed and how to formulate the question. This means that it often happens that delays are shortened when the other party is aware that there is a lawyer involved in the case.

Plan members who use our prepaid legal services may have other questions after an appointment and hesitate to contact the attorney. They are concerned that any phone call would result in a fee being charged. That’s not something they have to worry about when Countrywide is involved. A legal plan team member can call the nationwide attorney and ask as many questions as needed about a particular topic. That person is not charged for the phone call by the attorney. When a lawyer’s time costs are calculated, the benefit of the simple service is significant.

Superior emotional intelligence

The ability to empathize and listen is not always a skill that a lawyer possesses. These lawyers are well versed in law, but some of them are inclined to lecture and condescend. It makes it difficult for a person to explain their problem. That’s why Countrywide is recruiting lawyers for our class action plan for more than just legal knowledge.

We value emotional intelligence. A lawyer who wants to be part of our network must be able to demonstrate excellent listening skills and the ability to empathize with a plan member’s dilemma. A lawyer who does not show patience and concern will not work with us.

Communication includes the client

Countrywide works with a customer from the first point of contact. We explain our prepaid legal services benefits to potential clients and ask their management to select the ones they would like to see in their plan. The selections are part of the final document. What goes without writing is the rapport we foster with that client.

We respond promptly to all inquiries and Countrywide maintains a high level of transparency. We encourage a sense of confidence in what we can do for our employees. A customer quickly discovers that Countrywide is not a distant voice by phone or email.

We have some of the best prepaid legal services in the industry. We welcome any opportunity to explain how we can serve your hard-working staff. We invite you to contact us as soon as possible and ask any questions you want. We are happy to answer each one.

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