Former State Farm adjusters laugh at speeches I give when I talk about State Farm operating guides. These are processes that State Farm uses to make processes for every activity it does. Most insurance companies have these. The fun thing about State Farm’s is that if printed, they can literally take up 20 feet of clean paper – and this is just for claims.
The business guide for assessment is public record. Most people do not know or cannot afford how to access this public record. But to follow up on my last two blog posts, here’s the link if you’re interested in reading it.
I have read quite a few internal insurance claims management memos regarding how claims departments want to conduct assessments. This operation guide is not significantly different from most. But I also cannot comment on the internal ones where insurance companies analyze the effectiveness of how they implement claims processes to save on costs and reduce the severity of claims.
I want readers of this blog and State Farm policyholders to understand what to expect about State Farm assessments. That̵7;s why I’m making this public document more accessible.
If you ask me, the “good neighbor” should offer this document to their clients so they can see how to instruct their claims agents, who will be serving State Farm clients, on how their claims will be properly handled. believe when it is in an assessment.
What do you think?
Definition of good neighbor: someone to trust; a polite, friendly source of help when help is needed; someone you can trust; someone who cares.
—Edward B. Rust, Jr.