Sedgwick Claims Management Services Inc. announced Wednesday the introduction of its artificial intelligence tool, Sidekick, a Microsoft OpenAI GPT-4 integration designed to improve the workflow of insurance claims professionals.
The platform aims to improve the speed and accuracy of claim documentation and will automate other routine tasks. It is Sedgwick’s first use case of GPT technology.
“When you improve the speed and accuracy of completing repetitive and routine task-based activities, it allows our incredibly talented claims professionals to both speed up the cycle time of a claim and spend more time on the things that are fundamental to both the claims experience and claims outcome,”; said Sedgwick CEO Michael Arbour .
The platform enables Sedgwick’s claims professionals to use generative artificial intelligence performance and language processing in daily tasks.
Arbor said the development of language-based generative artificial intelligence with large models like GPT-4, when embedded in Sedgwick’s application environments, “will have an incredible impact on our ability to improve the outcomes we produce for our clients, the experience of the claims process and the daily experience of working at Sedgwick.”
Automating work processes will give claims workers the ability to focus more on the individuals Sedgwick serves and spend less time on routine tasks, the company noted.
“We’re waking up and thinking about ways to use technology and constantly invest in innovation to help make these things better, not only from a financial standpoint but also from an experiential standpoint,” Arbor said.
Sedgwick says future versions of the application will likely include producing full claims summaries, identifying risk factors on claims and programs, and exploring new data trends.