We come out of the pandemic. First Texas, and now other states are losing mask requirements and schools are reopening. It is a relief to return to almost normalcy, but no one can rest on false hopes. COVID-19 is still here and there is a risk of relapse. Providers of group law plans must think long-term and respond to the changes in the workplace and what precautions and services are expected.
Security, Always First
Plan members want direct contact with those who will provide prepaid legal services. Chat rooms are not enough. Suppliers must have safety protocols that provide sanitary conditions and reduce the risk of infection. The use of Zoom technology helps, and a fax machine does the job at a safe distance. Every office visit requires social distancing and face masks available for use.
Being sensitive to remote workers
We all hear about the benefits of working from home, but there are some challenges. Remote employees may feel alienated and no longer be part of the workgroup. A team member in the legal field who works from home can get nervous with long delays in the service. Plan providers must quickly deliver the help required.
The supplier must remember that remote workers may have higher than normal levels of anxiety or that frustrating listening skills play a role during these pandemic days. The provider must have the ability to show courtesy, empathy and respect. These are necessary traits of emotional intelligence.
Time to reflect on the coming days
Quarantine and the threat of becoming infected with a deadly disease will cause people to pause. People realize that their time on earth is limited and they have to arrange things. A group law plan must offer living conditions, medical powers of attorney, simple wills and the handling of public authorities. These are essential services that enable a plan member to be ready for any emergency.
Nationwide Rises to the Challenge
We have proactively responded to the pandemic. Our nationwide network of lawyers has established security routines and uses technology to improve social distancing. We recruit lawyers based on personnel knowledge in addition to legal expertise. A client can expect an employee to be treated with respect.
The prepaid legal services mentioned earlier are among the benefits that Countrywide has for its team members. Simple wills of up to six pages and wills are among the legal documents prepared for employees. We will also do document reviews and provide guidance on, among other things, consumer protection.
Nationwide is aware of how remote employees can become overly concerned about possible delays. Our benefits administration is streamlined to enable a quick response to inquiries. There is a nationwide lawyer in all communities where there is a nationwide client. It does not matter if an employee works in the office or away from home; each plan member receives help as soon as possible.
The customer has the last word
We want to provide a prepaid benefit for legal services that every person in a client organization can use. The best way to ensure that this happens is to ask the client to choose which nationwide benefits should be included in the planning document. We will present to a prospective client all the group services for legal plan that we have.
We will then ask decision makers to choose the services they want in the final benefit. Regardless of what is chosen, the selected benefits will be given to the employees. Every client can expect high levels of emotional intelligence and immediate response when an employee needs help from across the country.
The future of all prepaid legal benefits rests on giving a little extra. Nationwide response to the COVID-19 challenge has been phenomenal and our current customers agree with this statement. If you have any questions about us, please feel free to contact us as soon as possible. We welcome the opportunity to explain what we can do for you.