Metromile is relatively new to the insurance industry, and therefore Metromile insurance reviews are more difficult to come by than reviews for some of their larger competitors.
The company was founded in 2011 and is known for its car insurance and smart driving program that monitors vehicle health, optimizes travel and even drives cars back to their vehicles using GPS technology.
Find out how Metromile compares to some of the best insurance providers.
Metromiles policyholders can choose the best coverage for their needs by creating a policy from available options.
Here are some of the coverage Metromile offers:
- Uninsured motor injury : This pays for the insured driver's and any passenger's medical expenses involved in a collision with an insurer who is not insured.
- Damage Liability: Drivers Involved In A Collision Comprehensive Coverage: If a vehicle is stolen or damaged by anything other than a collision, such as nature or vandalism, extensive coverage covers damage or 1
Metromile Claims Satisfaction
Having created a policy with a Metromile representative, policyholders usually do not have much contact with the insurance provider.
Apart from the temporary call or visit of a representative to make minor political changes, the bulk of the interaction is through the claim process. Therefore, Metromile insurance ratings often weigh heavily on requirement satisfaction.
When market research agencies such as JD Power and Consumer Reports rank insurance providers, they use the unique criteria along with three key performance indicators to determine satisfaction requirements: communication, ease of service interaction, and timeliness.
JD Power 2017 US vehicle visit satisfaction requirement is one of the most reliable insurance rankings, but Metromile is not included in this study. The Better Business Bureau publishes Metromile insurance assessments from customers who show a moderate level of satisfaction with the injury process.
Although these reviews seem to indicate a simple injury process that satisfies customers, complaints show that the company is having trouble paying out claims on time.
Overall customer satisfaction
Although the claim process is important, it is not the only thing that is analyzed when companies like JD Power formulate insurance reviews. All interaction between customer and company is taken into account, including how the company responds to customers' questions and how they handle complaints.
The JD Power shopping study provides customers with insurance ratings that apply to overall customer satisfaction over large insurance providers. This study is considered one of the most comprehensive and reliable databases for insurance company reviews, but unfortunately, Metromile is not included. In terms of satisfactory reviews, Better Business Bureau's Metromile Insurance Ratings show an overall level of 4 out of 5 stars based on 138 customer reviews.
Most of these reviews show that customers are satisfied with the service and prices provided by Metromile, as well as the handy smart drive. Most of the complaints relate to the claims process, especially how quickly the company handles and pays claims. The state of Pennsylvania records complaints and claims data from all major insurance providers to create a complaint for each company. The study shows that Metromile has received a total of five motivated complaints in 2017 and has a complaint of 3.78.
National Insurance Commissioners' National Association also tracks complaints and Metromile's (NAIC # 16187) closed complaints is 1.4 for private passenger vehicles, thanks to seven complaints in 2017. The national median is 1.00 and leaves Metromile 40 percent above average.
Pricing at Metromile
Any car insurance price depends on a number of factors, including age, sex and driving policyholder's history, geographical location and vehicle's make and model.
For comparison purposes, the following scenario is used in these Metromile insurance reviews:
- Single Male (licensed 9 to 15 years): One car (Toyota Camry), no violations, driving 12,600-15,000 miles a year and living in San Francisco County, California
In this scenario, Metromile comes out in the bottom of the spectrum with a quote of $ 659. This price is even lower than the USA ($ 782) and significantly lower than the Safeco of $ 1,065 and Esurance of $ 1,182.
Changing the scenario slightly also changes the pricing. If this one drives the same vehicle in the same geographical location without violations but has run for 16 to 40 years, Metromiles quotes fall to $ 607. In this scenario, AAA is slightly lower to $ 603, but several of the larger companies continue to live over $ The 1,000 mark, such as Farmers, Nationwide and Allstate.
When searching for Metromile insurance ratings and reviews, as with any insurance provider, it is important to consider the company's financial strength. If a major disaster occurred that resulted in many claims being dealt with at once, customers must know that their insurance provider has the economy available to pay out any claim made.
The Insurance Information Institute helps consumers understand how financial ratings are issued by independent agencies and what the score means. If customers find it difficult to find financial strengths online for themselves, they have a third-party assessment. Metromile's financial statements are a good idea and NAIC provides an overview of each company's financial information.
After reading this Metromile insurance assessment, you should have a good understanding of how the company compares with its major competitors and are convinced of choosing an insurance provider that meets your specific needs. </ span
* While we do everything to keep our site up to date, please be aware that "on time" information on this page, such as quote estimates or relevant business information, may only be accurate from the last edit date. Huntley Wealth & Insurance Services and its representatives do not provide legal or tax advice. Please contact your own legal or tax adviser.