Public adaptation companies are often small family businesses. Some are generational. Jodie Papa ended his term as chairman of the National Association of Public Insurance Adjusters (NAPIA) during one of the most difficult times caused by the Covid pandemic. Leaders of all companies or organizations have been forced to adapt and find a path to success. Jodie and other leaders at NAPIA have done just that.
I was surprised to see the number of new NAPIA members in attendance. I was also impressed by the attention shown by the new members of the leaders of NAPIA. This is not by mistake. About four years ago, Jodie Papa and incoming NAPIA President Anita Taff founded NAPIA's Ambassador Program to help reach new public adjusters. It has obviously been successful because despite Covid's membership in NAPIA has increased.
Jodie's father is Ron Papa, a former NAPIA president and a very hard-working public adjuster. A long time ago I remember Ron telling me a heavy story about taking Jodie as a very young girl on Sunday afternoon. They just stumbled upon a house that had been damaged by fire. Ron said, & # 39; Jodie, look at the house that burned down. Let's see if the family needs any help.
This tongue in cheek story is actually true. While researching this post, I came across an Alumni Spotlight from Niagara University who said this about Jodie Papa:
"At 34 years old, Jodie Papa, & # 39; 05, has already achieved success in and although she follows in the footsteps of her father and grandfather, industry icons Ron Papa, & # 39; 74, and Frank Papa (president and president of National Fire Adjustment Co., Inc.), her path has been beaten. hard work and her desire to learn the basics.
Jodie's first strike into the family business came when she was a young girl. [1
Over the years, Jodie has learned more about the business by going to the office with her father and eventually traveling with him to out-of-state offices, where she observed how losses such as hurricanes and floods. When she went to college, she worked for the company part-time.
"I started at the bottom," she says. with the auditors here and helped with the loss of income requirements, so I really tried to learn all the different areas. ”
After graduating from Niagara with a degree in accounting, Jodie worked at an investment banking firm in New York City for a year to "broaden his horizons" before returning to Buffalo and leaving. She has been a licensed adjuster since 2006 and was appointed head of the NFA's Buffalo office in 2015. In the same year, she was elected secretary and member of the board of the National Association of Public Insurance Adjusters. fourth vice president …
Working with his family has also been rewarding, …
] She likes to have her grandfather across the hall so she can seek his advice when needed and says that working with two of her sisters has brought them closer together. ”
Jodie Papa was intended to be a general insurance adjuster.After the year 's annual meeting, Ron told me he was most proud of how Jodie guided NAPIA through Covid 19 and how she did it with professionalism and expertise.
When I asked Jodie what she was most proud of during her presidency and time on the NAPIA board, she told me:
"Most proud of …. I would say how we as association leaders handled the pandemic. We changed the way we did things. We were able to open doors and create new dialogues with many insurance commissioners and their staff through one on one effort. NAPIA's membership increased. On the board and then as chairman, I always focused on reaching non-NAPIA members, make them feel welcome and give them the opportunity to work with those who have very valuable expertise and experience in the industry.Anita Taff and I created the Ambassador Program to do just that! I'm also proud to I followed in my father's footsteps! ' su Sze on effective and professional communication. A highlight of the program was Ron Papa who explained how he overcame an insurance adjuster who did not return his phone calls and messages. Ron sent flowers to the office and expressed his sympathy for their loss and death of his colleague. Not only did he get a quick response from the adjuster, but he suggested that the others in the office did not want the same treatment and were always quick to respond.
NAPIA's annual meeting was a success with an outstanding educational session. NAPIA is still in good hands with Anita Taff as president. Anita has been prominent in the growth of the Georgia Association of Public Insurance Adjusters as I noted in Georgia Public Adjusters Have It Going On! and the Georgia Association of Public Insurance Adjusters spring conference on May 14 will miss Foy Taff.
THOUGHT FOR THE DAY:
"For a father who grows old, nothing is more expensive than a daughter."