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Insurers adopt telemedicine as regulators facilitate requirements



Just as the pandemic has accelerated the digital transformation in the real estate / non-life insurance world, the outbreak has also accelerated the development of telemedicine, sources say.

"One thing that can accelerate is the growing acceptance of telemedicine," says James Auden, Chicago-based insurance manager at Fitch Ratings Inc.

Insurance companies "doubled" in telemedicine in "many areas," says Brad Ellis

"We actually see the development of" virtual first "health plans," during which a first visit must be virtual before we go to a physical, pandemic. office, he said.

In a recent report, AM Best Co. Inc. stated that "the COVID-1

9 pandemic has driven telemedicine at the forefront of innovation in the healthcare industry."

The report noted that the use of pre-pandemics in the best cases were minimal. "Requirements for homes designed to contain the spread of COVID-19, combined with fears of exposure to COVID-19, have resulted in greater acceptance of telecommunications health care solutions, assure donors and patients ", says the report.

Healthcare, however, is a highly regulated segment of the insurance market, says Doniella Pliss, a director at AM Best Co. Inc. in Oldwick, New Jersey, and it was the easing of "many" rules that enabled more exchanges of physical visits with telecommunications visits.

While some of the regulations were removed permanently, others were relaxed as emergency measures and it is unclear if any changes will remain in place, which could affect the further spread of telemedicine and telecommunications health plans, she said. For example, relaxing refund rules to allow payments for telehealth.


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