Do not be shy, insurance companies: 67% of consumers want you to call them, according to survey results on Thursday by communications company First Orion.
Still, 60% of consumers do not answer calls from their insurance companies because they do not recognize the phone number and 90% want the company to better identify themselves, the telephone survey found.
"Often when consumers reach out to their insurance provider, they have urgent questions or issues that require personal attention, topics they prefer to talk directly with their provider about," says Viki Zabala, Marketing Manager at First Orion in a statement.
“Suppliers have the task of answering consumer questions in a timely manner and keeping customer information secure. But instead, they risk consumers by not identifying themselves at the beginning of a phone call ̵