After a year with COVID-19 and a number of societal shifts that affect work and life, insurance customers have a new set of expectations. They want continuous support and to better understand the value of insurance products.
In this month's insurance news analysis, Natalie de Freitas and I discuss how the industry needs to change in response to these new customer requirements.
Redesign insurance funds create a different way of interacting with customers, a different set of products and services and different internal operations to support them. This new approach will help today's customers understand the relationship between the perceived risk and the value of the policy. attitude.
And when we talk about professional development, it's time for a career move for Natalie. She takes on a new role with Accenture and has been removed from the analysis news analysis. I am grateful for her help in launching this series and wish her luck in her new role.
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