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Industriveteran takes the helm at Encharter and expands its commercial team!



  Succeeding at Gifted Women, Gifted Women, Leadership, Marketing Expertise, Customer Focus, Team Building, Resnaissance Alliance

The Industrial Veteran takes the helm at Encharter and expands its commercial team!

When industry veteran Lisa Johnson was offered the opportunity to join Amherst, Massachusetts-based Encharter Insurance as chief operating officer, she hurried to accept the invitation. Her 30 years of experience include leadership, marketing expertise, customer focus and team building, all of which will further strengthen the service mission of the 140-year-old independent insurance agency.

Johnson, who, like many of us, had no intention of pursuing an insurance career, began with Aetna in the then insurance giant's insurance training program. "I also spent time in surplus lines, working as a producer for a national brokerage firm and then joining a startup, Lynch & Ryan, a consulting firm for employee compensation," she explains. "We finally sold the business to Travelers, where I stayed in the National Accounts Department."

She spent the last 17 years at the Renaissance Alliance, an agency network headquartered in Wellesley, Massachusetts. "During the Renaissance, I worked with Encharter for 12 years before I started, so I had a good sense of my ability to lead the business," says Johnson.

Leading the business at Encharter is Johnson's passion; she sets up a team of more than 20 licensed insurance staff, all of whom are women. "I'm happy to lead this strong, experienced team," she explains. “I have been impressed by how committed everyone is to delivering superior customer service. The team is truly committed to earning the trust and respect of the people and communities that Encharter serves.

"We have an excellent talent field," Johnson continues. “Team members range from our insurance technicians to those who are in the process and we take care of future managerial positions, four of whom started as receptionists. We also have some less experienced people, and we are investing in education to help them move forward in their careers.

Encharter operates two offices: the main one is in Amherst and one branch is in Lexington. "We serve over 11,000 customers throughout the state, focusing on personal and commercial real estate / accidents," Johnson explains. "We are a large agency on Main Street that is deeply committed to the communities we serve, and we offer personal cars, homeowners and umbrella coverage in addition to commercial products."

Johnson's journey to a career in the insurance industry was, like many other professionals, indirect. "Several members of my family were involved in the industry, and I thought it was the most boring career choice anyone could make," she says.

"I spent a year out of college and working in a major retail program for leaders, and I soon realized I did not want to work seven days a week while my friends went to the beach," she says with a laugh. "After another job and I found Aetna. When I became involved in their training program, I started investing in the insurance industry. I have explored several different aspects of it, and my exposure proves useful when building our team."

Then and Now

How were attitudes towards women in senior positions when Johnson began his career, and how have they changed over the years?

"Women have dominated the industry in numbers in years, but they have been outside the power structure, "she says." When I started, women were called 'girls', and what we now regard as sexual harassment were simply deleted as 'boys will be boys.'

"I m I realized that I was hiding my pregnancy for as long as I could because I was worried that there would be an expectation that I would either not meet the requirements at a higher level or that I did not intend to return to the workforce, ”Johnson recalls.

"When a woman was promoted, you knew there would be no other option for long because the quota had been filled. "

Back to the present," The business has come a long way, "Johnson claims. "There is a lot of good news. When I observe the younger generation of women, I see that gender equality is part of their experience at a much younger age.

" They see their working mothers or aunts, and they enter the workforce with much higher expectations, "she adds." They expect that they will be treated equally, and they push for it. I admire it and am really happy to see it.

"Women deserve a shot at the best jobs, and they deserve equal pay, "says Johnson." Today there are obviously more women in middle management positions, but at the highest levels of leadership we still have a lot of work to do. "

Early in his career, Johnson says," Another woman was mine. competition because there would be opportunities for only a few. Women did not necessarily help each other, while they are now colleagues.

"It is incumbent on us in leadership positions to realize that women require mentorship," she adds. “They require encouragement and leadership. We need to reach out to help them.

What qualities does Johnson say women have in leading roles in the insurance industry?

“Women are more cooperative and less hierarchical; we listen more and pontify less, says Johnson. “Women are more about facilitating thoughts and ideas. I do not expect to be the only source for everything we need to do in our agency.

"Ultimately, I will make those decisions," she explains, "but I need everyone around me. I am focused on listening to them and bringing together our collective ideas as the strategy for moving forward." [19659004MenhaveplayedakeyroleinJohnson'ssuccesssheclaimsandsheacknowledgestheircontribution"Whenitcomestochoosingamentorwomenneedtolooknotonlyatotherwomenbutalsoatmen"shesays

There are many opportunities

"Opportunities in our industry are virtually limitless," says Johnson. "I do not know why it has a reputation for being boring and messy. Being involved in an independent agency requires that you are entrepreneurial in spirit. The business is constantly evolving and changing.

"The career path is less defined, so you have to figure it out yourself," she adds. “You have to strive to be the best both technically and in terms of sales skills. A good salesperson will always have a job.

"At the end of the day, insurance will always be a people's business," says Johnson. “You must have a staff with a strong service ethic and impeccable business values. Your customer must always come first. If you make the customer a priority, the Commission will follow.

"I suggest you get an adviser license in addition to a broker's license," she continues. “Independent agencies can differentiate themselves from direct writers and other competitors by being a reliable advisor who understands how to best meet the protection needs of all their clients and deliver flawless service. It trumps to get a quote of 15% less in 15 minutes. "

When asked what advice she would give to a young woman considering a career in the independent agency system, Johnson replies:" Your career is your independence and your power. Never forget that. It allows you to get the things you want and go for the life you want.

"Aim for where you want to be, and go for it," she adds. "With millions of baby boomers retiring, there can be no better time than now to be in the insurance industry, so prepare to enter these leadership roles."

Source: https: // roughnotes. com / succeed-with-gifted-women /

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When industry veteran Lisa Johnson was offered the opportunity to join Amherst, Massachusetts-based Encharter Insurance as chief operating officer, she hurried to accept the invitation. Her 30 years of experience include leadership, marketing expertise, customer focus and team building, all of which will further strengthen the service mission of the 140-year-old independent insurance company.

Johnson, who, like many of us, had no intention of pursuing an insurance career, began hers with Aetna in the then insurance giant's insurance education program. "I also spent time in surplus lines, working as a producer for a national brokerage firm and then joining a startup, Lynch & Ryan, a consulting firm for employee compensation," she explains. "We finally sold the business to Travelers, where I stayed in the National Accounts Department."

She spent the last 17 years at the Renaissance Alliance, an agency network headquartered in Wellesley, Massachusetts. "During the Renaissance, I worked with Encharter for 12 years before I started, so I felt good about my ability to lead the business," says Johnson.

Johnson & # 39 ;s passion is to lead the business at Encharter; she sets up a team of more than 20 licensed insurance staff, all of whom are women. "I'm happy to lead this strong, experienced team," she explains. “I have been impressed by how committed everyone is to delivering superior customer service. The team is truly committed to earning the trust and respect of the people and communities that Encharter serves.

"We have an excellent talent field," Johnson continues. “The team members range from our insurance technicians to those who are in the process and we care for future managerial positions, four of whom started as receptionists. We also have some less experienced people, and we are investing in education to help them move forward in their careers.

Encharter operates two offices: the main one is in Amherst and one branch is in Lexington. "We serve over 11,000 customers throughout the state, focusing on personal and commercial real estate / accidents," Johnson explains. "We are a large agency on Main Street that is deeply committed to the communities we serve, and we offer personal cars, homeowners and umbrella coverage in addition to commercial products."

Johnson's journey to a career in the insurance industry was, like many other professionals, indirect. "Several members of my family were involved in the industry, and I thought it was the most boring career choice anyone could make," she says.

"I spent a year out of college and working in a major retail program for leaders, and I soon realized I did not want to work seven days a week while my friends went to the beach," she says with a laugh. "After another job and I found Aetna. When I became involved in their training program, I started investing in the insurance industry. I have explored several different aspects of it, and my exposure proves useful when building our team."

Then and Now

How were attitudes towards women in senior positions when Johnson began his career, and how have they changed over the years?

"Women have dominated the industry in numbers in years, but they have been outside the power structure, "she says." When I started, women were called 'girls', and what we now regard as sexual harassment were simply deleted as 'boys will be boys.'

"I m I realized that I was hiding my pregnancy for as long as I could because I was worried that there would be an expectation that I would either not meet the requirements at a higher level or that I did not intend to return to the workforce, ”Johnson recalls.

"When a woman was promoted, you knew there would be no other option for long because the quota had been filled. "

Back to the present," The business has come a long way, "Johnson claims. "There is a lot of good news. When I observe the younger generation of women, I see that gender equality is part of their experience at a much younger age.

" They see their working mothers or aunts, and they enter the workforce with much higher expectations, "she adds." They expect that they will be treated equally, and they push for it. I admire it and am really happy to see it.

"Women deserve a shot at the best jobs, and they deserve equal pay, "says Johnson." Today there are obviously more women in middle management positions, but at the highest levels of leadership we still have a lot of work to do. "

Early in his career, Johnson says, "Another woman was my competition because there would be opportunities for only a few. Women did not necessarily help each other, while they are now colleagues.

" It is incumbent on us in leadership positions to realize "Women need mentorship," she adds. "They need encouragement and leadership. We need to reach out to help them."

What qualities does Johnson say women have in leading roles in the insurance industry?

"Women are more about facilitating thoughts and ideas. I do not expect to be the only source of everything we need to do in our agency.

" In the end I will make those decisions, "she explains," but I need everyone around me. I am focused on listening to them and bringing together our collective ideas as the strategy for moving forward. "

Men have played a key role in Johnson's success," she claims, acknowledging their contribution. "When it comes to choosing a mentor, women need to look not only at other women but also at men," she says.

The possibilities are many

"Opportunities in our industry are virtually unlimited," says Johnson. "I do not know why it has a reputation for being boring and messy. Being involved in an independent agency requires that you are entrepreneurial in spirit. The business is constantly evolving and changing.

"The career path is less defined, so you have to figure it out yourself," she adds. “You have to strive to be the best both technically and in terms of sales skills. A good salesperson will always have a job.

"At the end of the day, insurance will always be a people's business," says Johnson. “You must have a staff with a strong service ethic and impeccable business values. Your customer must always come first. If you make the customer a priority, the Commission will follow.

"I suggest you get an adviser license in addition to a broker's license," she continues. “Independent agencies can differentiate themselves from direct writers and other competitors by being a reliable advisor who understands how to best meet the protection needs of all their clients and deliver flawless service. It trumps to get a quote of 15% less in 15 minutes. "

When asked what advice she would give to a young woman considering a career in the independent agency system, Johnson replies:" Your career is your independence and your power. Never forget that. It allows you to get the things you want and go for the life you want.

"Aim for where you want to be, and go for it," she adds. "With millions of Baby Boomers retiring, there can be no better time than now to be in the insurance business, so prepare to enter these leadership roles."

Chat with an Encharter agent about your insurance today:
413.475.7283
Fill out our online quote form

Source: https://roughnotes.com/succeeding-with-talented-women/

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