Massachusetts Consumer Service Department responds to inquiries and helps consumers settle insurance complaints against insurers, producers and other licensors. Consumer services also advise consumers on their options and rights according to their policies, laws and regulations. They maintain a database that has an inventory of all written complaints and requests received from the public.
Where appropriate, information on a suspicious thing may be referred to Special Investigation, Enforcement or Market Conduct units for further action. "Slow Pay" patterns and other dubious industry trends are highlighted by the Division's Financial Surveillance staff, as these may be early indicators of liquidity or solvency problems.
Should policyholders want to file a complaint to the Commonwealth of Massachusetts, the Insurance Department, you must click on this link and then click "File An Insurance Complaint" to start the process. You can leave the complaint online or via email, but the website states that if you are represented by a lawyer, you cannot file a complaint form because "The Consumer Service does not have the right to intervene between lawyers and their clients, and we do not work for We are not authorized to provide legal opinions. "
Commonwealth of Massachusetts Consumer Affairs and Corporate Governance Division of Insurance: 617-521-7794
When submitting the complaint form, all insured persons must be aware that this is not confidential information and the complaint will be sent to all named parties. In addition, you cannot fill out the form if your complaint involves ongoing processes, . The form, which is just two pages, asks very basic questions about your complaint, but then provides a large text box at the bottom to help you explain the details of your complaint. You should print it a few times and try it out before sending as everything you type in the box will become public knowledge. If you have hired a public adjuster to handle the adjustment of your claim, I would suggest asking them for help filling out the complaint form because they are knowledgeable about the claims.
Merlin Law Group has lawyers licensed in Massachusetts should any problems arise.