If an insured in Ohio ("Ohioan") is mistreated by a delaying, denial, and poorly-treated insurance company, Ohioan always has the opportunity to express his or her dissatisfaction with the Ohio Department of Insurance ("ODI") through complaints. Submitting a complaint to ODI asks for an investigation of ODI in the insurance company's handling of Ohio's loss.
An Ohioan can leave the complaint either online or by requesting a complaint and instructions to file the complaint by contacting the ODI Consumer Services at 1-800-686-1526. Ohioan will need to provide certain information such as the name and address of the insurance company, policy number, a story about the issue, and claims for correspondence. ODI provides an instructional document to help Ohioans submit their complaints and a link to the document can be found here. Once completed, Ohioan either electronically submits the online form or e-mails the complaint to: 43215
After submitting the complaint, Ohioan would receive a letter within two weeks confirming that ODI received the complaint. The letter will give the analyst's name, describe the action taken and tell Ohioan how long it can take to complete the process. ODI will then carry out an investigation and get an explanation from the carrier in response to the problems raised in the complaint. When the investigation is complete, Ohioan will receive a letter explaining the results of the investigation. ODI recommends that the investigation usually takes about 30 days.
ODI's director is Jillian Froment and ODI's mission is to "provide consumer protection through education and fair but vigilant regulation, while promoting a stable and competitive environment for insurers." 1 An Ohioan can contact ODI directly via web form, call one of their hotlines or by contacting specific ODI divisions directly. The ODI contact page is here.