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How to File a Complaint to the Tennessee Department of Commerce and Insurance – Real Estate Insurance Coverage Blog



The Tennessee Department of Commerce and Insurance ("TDCI") "regulates and licenses both individuals and businesses, assesses suspected fraud, and provides resources to… Citizens of Tennessee." 1 One way that TDCI does this by investigating consumer complaints against insurance companies, agents and agencies.

If you live in Tennessee and feel that your insurance company does not handle your claim in accordance with state law, you can file a complaint to TDCI. 's website by selecting "Insurance" from the "Our Divisions" menu and then clicking "Submit a Complaint" under "Consumer Resources" on the Insurance Division's website, then clicking "Online Complaint Form" to access the form. can file your complaint online or print and mail it to TDCI at 500 James Robertson Parkway, 1

0th Floor, Nashville, TN 37243-0574. You can also fax the complaint to (615) 532-7389. [1 9659003] The form requests your contact information, the name of the insurance company, agency or agent involved and the applicable insurance or indemnity number. It also asks for details of your complaint and a description of what you think a fair solution would be. Once you have submitted your complaint online, you will be asked to attach relevant documents such as copies of your insurance, your claim and any correspondence exchanged with your company or agent. If you post or fax your complaint, you should also include copies of supporting documentation.

After your complaint and supporting documentation has been submitted, TDCI will begin its investigation by contacting your insurance company to request an explanation of its actions. . TDCI will review the company's response along with any information you provide to determine if there has been a violation of state laws, ordinances or your policy. If a law is violated, TDCI has the power to impose fines or sanctions on the criminal company, agency or agent.

TDCI cannot provide legal advice, act as your lawyer or order an insurance company to pay you. Its main task is to investigate, answer your questions and enforce state insurance laws. As its jurisdiction is limited, the department recommends that you first try to resolve any issues you may have with your insurance company or agent. If you have questions about the complaint process or want to know if TDCI can help you, you can call (800) 342-4029 or (615) 741-2281. If you have any other questions or concerns about your insurance claim, do not hesitate to contact the Merlin Law Group for a free case evaluation.
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1 Department of Commerce and Insurance, Insurance (nd), https://www.tn.gov/commerce/insurance-division.html, (retrieved 4 November 2021).


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