A warranty is a guarantee from the manufacturer that a product will perform as advertised. If it doesn’t, the manufacturer promises to repair or replace it at no cost to the buyer. In some cases, the warranty may even cover shipping costs. Warranties vary in length, and a person should read the fine print before purchasing one.
Buying a warranty can be a wise investment. In addition to protecting a person from repair costs, warranties can also have other bonuses, such as extended customer support. However, the caveat emptor rule applies, let the buyer beware of this document. The language of the guarantee is not always understood.
It is important to read and understand the document before signing it. Group legal plans will offer assistance with warranties, and nationwide prepaid legal services provide such assistance. We will do more than explain the words on paper to a legal team member.
We rely on professionals
A nationwide network of attorneys will provide prepaid legal services to employees of nationwide clients. We have an attorney in each of our clients̵7; communities and their employees receive high-priority attention. This means that no one has to wait too long for the help they need.
A Nationwide attorney will go over the language with a plan member and explain exactly what is covered under the warranty. Our legal expert will point out situations where the warranty applies, and if there is a requirement that only certain parts be used, this will be noted, and the advisor will advise the plan member. An individual knows fully what is covered and not covered by that warranty.
Nationwide goes one step further. It is important to be organized and keep records if a claim needs to be submitted. Our attorney will advise a legal plan team member of the supporting documentation that will be required to successfully file a warranty claim. Such evidence will include the repair work performed, the type of part used and any other service performed in connection with the repair.
It sometimes happens that a manufacturer balks at honoring a well-documented warranty claim. This is where prepaid legal services become very important. A consumer protection complaint may need to be filed if the manufacturer is reluctant to honor a warranty. The Nationwide attorney will show how the plan member should properly file the complaint and what evidence is needed to back up the claim.
Additional information may be necessary to either explain the warranty or how to file a consumer protection complaint. In addition, we allow our attorneys to make phone calls or write letters on legal letterhead for the benefit of the plan member. These little extras are part of our total commitment to providing superior service.
Develop a plan with the customer
The type of prepaid legal services we provide depends on what the client wants. We acknowledge that some of our benefit options differ from the needs of the client’s employees. We firmly believe in the election.
We explain our benefits to the potential customer’s decision maker. We answer all questions and explain each of our options. Management will then select the services that will be included in the organization’s class action plan. We will provide membership services and administration. In addition, we maintain a close relationship with the customer and practice transparency in all actions.
A warranty is a service that protects the consumer from having to pay for expensive repairs or replacements. It is important to read the fine print before purchasing it, so that the individual knows what is covered and what is not. Nationwide helps a plan member better understand these guarantees. That service is just one of our advantages.
If you would like to know more about what we can do for your employees, please contact us as soon as possible. We have a group legal benefit plan that your entire workforce can use and will appreciate.