Effective communication is a necessary feature of any employee benefit plan. It doesn’t help if help is only provided with a web page; employees have the right to expect more. Some issues require a person to be able to express individual concerns and seek legal remedies. A staff benefit that has sensitive and effective communication is helpful and appreciated.
Nationwide Prepaid Legal Services offers class action benefits for organizations of all sizes. We have been doing this for years and know from experience that communication tools are necessary to provide high quality service; we value excellent communication and provide our attorneys with the necessary tools.
We foster relationships
Legal services require direct communication. It is more than a chat room or a question and answer space on the Internet. Countrywide̵7;s nationwide network of attorneys will provide superior prepaid legal services to members of our class action plan. Such assistance is provided with a personal touch.
What we mean by that is that we have a lawyer in every nationwide customer organization. Plan members are given priority, and we encourage a direct meeting with our attorneys. These legal practitioners give high priority to members of our legal group plan when scheduling appointments.
Empathy matters. A nationwide attorney needs to understand members’ frustrations or concerns about a common legal problem. We recruit our lawyers not only because of their legal expertise. Emotional intelligence is a quality we must see or that lawyer will not work with us.
We provide the necessary tools
A nationwide attorney must have the tools to provide the best service to our members of our legal group plan. That’s why we offer them in different ways. For example, a nationwide attorney is permitted to write letters on legal letterhead and make phone calls on behalf of the plan member, especially if additional information is needed to resolve a problem.
People sometimes get anxious in meetings with lawyers and forget to ask important questions. The same people become concerned that they may be charged extra for calling the lawyer to get answers. It’s good for us. If a plan member has a question about a particular topic that needs answering, that person is allowed an unlimited number of phone calls about that topic to the attorney. It is a prepaid legal service that we have found to be very helpful.
Our attorneys will also communicate with plan members when preparing simple or living wills. These conversations ensure that the finished document is exactly what it needs to be. Hopefully, the rapport we encourage between the nationwide attorney and the plan member will resolve any issues quickly.
We communicate with customers
Countrywide maintains a transparent and open communication flow with all our customers. We want to be sure that the services are administered correctly and that the customer is satisfied with what we do. In addition, we ask the client to help us develop their unique plan.
We sit down with a potential client’s management and review all of our benefit options. We understand that not all services are what the organization wants, and we do not promote one benefit over another. The decision makers will decide which nationwide prepaid legal services they want for their benefit. The choices will be included in the planning document. Countrywide will provide streamlined administration and superior member services. We are always available for any questions a customer may have.
We welcome the chance to demonstrate our communication skills with you. If you have any questions about our services, please feel free to contact us at your convenience. We have an advantage that employees will use and appreciate.