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Home / Insurance / Good Service Matters! – No one tolerates poor quality – Legal Insurance Blog – May 23, 2019

Good Service Matters! – No one tolerates poor quality – Legal Insurance Blog – May 23, 2019



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Group law proactively markets their prepaid legal services. Consumer protection councils and help with authorities are services that consumers want. The same applies to identity theft protection and credit monitoring. It is important for any supplier to remember that the quality of the service is as important as the benefit itself.

Good service is personal

Suppliers will use automation to reduce costs. The price to a potential customer is low, but you get what you pay for. Wait 30 minutes or more for a call center associate to be poor service. Q and A pages do not always solve problems.

Legal problems are sources of high anxiety. Warranty issues are not easy to understand, and legal documents are confusing. A group of legal plan members expect more for the paid premium dollars. That person wants the plan to go one step further to find solutions to unexpected problems or legal emergencies.

No One Asked!

Plans do not always fit the needs. A customer just wants to pay for services used. If no employee uses a live will service, why pay for it? It makes sense that clients determine their benefits. It doesn't always happen, especially if the vendor insists on taking it or leaving the plan and banning customization services.

Nationwide prepaid legal services have offered benefits to organizations for 32 years. We recognize the concerns people have about the benefits they should pay for. We offer a group legal plan that emphasizes superior membership services.

Personal service from professionals

Countrywide uses a national network of lawyers to deliver services. We tighten candidates carefully and not all lawyers get the chance to work with Countrywide.

Emotional intelligence is important to us. We want lawyers who will understand the anxiety and stress a plan member can experience.

A small additional question

Nationwide includes some services that do a little more for a plan member.

* Face- To meet meetings. These are easy to have because our lawyer works in the community. The county council's legal planning members are given priority treatment.

* Correspondence and communication. Nationwide lawyers can write letters on stationery and make phone calls on behalf of the customer.

* Unlimited questions. Plan members may have subsequent questions after the meeting. Countrywide allows an unlimited number of phone calls on a particular topic.

These additional benefits contribute significantly to solving many problems.

Employer's Input

We want people to use our prepaid legal services. The best way to guarantee this is to invite the customer to give input. Decision makers choose what benefits will be in their national plan. Employees receive services that they, employers, know rank and file want, need and will use.

Customers can expect superior membership services from any nationwide associate. We want to help employees with their legal problems and we treat everyone with the same politeness and respect. People are sometimes afraid of dealing with legal issues such as writing a simple will. They lose that fear, but when they finally sit down with a nationwide lawyer to go over the details. We screen our candidates based not only on legal expertise, but also on their ability to communicate. That is why we are one of the best group's legal planning suppliers in the industry.

We have provided service to organizations of all sizes. Whatever the customer chooses to be in the plan, we can provide the services that are needed. Our existing customers commented positively on how well we treat people. We routinely show respect.

If you have questions about our plans for prepaid legal services, please contact us. We would welcome the opportunity to explain our services and we are ready to answer your questions. Nationwide wants to be of service to you.


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