According to their official website, GivingTuesday 2012 was created as a simple idea: a day that encourages people to do good. GivingTuesday is now a global movement that inspires hundreds of millions of people to give, collaborate and celebrate generosity. Whether it's making someone smile, helping a neighbor or stranger out, showing up for a problem or people we care about, or giving some of what we have to those who need our help, every generous act counts , and everyone has something to give.
We can all do something special today, but the whole holiday season may be time to spread a spirit of kindness, be caring and generous and simply treat others as you want to be treated (with a smile on your face).
As a customer service representative myself, it is important that my service remains in this spirit and goes beyond the expectations of my customers.
Here are four ways to add a little more kindness to your service.
- Do not forget the effect of a handwritten note. Whether it's a thank you or an apology, a handwritten note or a letter goes a long way in this digital age. Customers appreciate the personal touch and taking the extra time to write a note shows that you care.
- Pay attention to the tone. Even a polite statement can encounter "cold" if the wrong tone is used. The way you talk to customers sets the tone (pun intended) for how they view both the company and your ability to help them.
- Listen. This may seem obvious, but being a good listener is the best way to serve customers. Listen and decide what the customer needs and then offer a solution.
- Confirm and learn from your mistakes. If you make a mistake, apologize to the customer and assure them that you will correct it. If you realize that an exchange with a customer was not as thoughtful and helpful as it could have been, contact them to do it right.
Right now is a good time for customer service representatives to make positive and lasting. memories for their customers. Remember to live in a spirit of kindness (and not just today but all year long) to be the best customer service person you can be.
Here are also some ways to participate in this global day of giving.
For individuals – Download this toolbox for ideas, messages that you can copy, paste and share via social media or email, and how to gather your networks and community.
For Small Businesses – Learn how small businesses can gather their communities and participate in GivingTuesday. Download this toolbox.
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