How did InsuredMine grow into the most useful digital tool for insurance companies?
Rome was not built in a day. In the same way, Insuredmine (IM) was not built in one version. During the last 3.5 years of our journey, there have been hundreds of editions and improvements. We pay a lot of attention to what our customers say and share. We heard them well and reacted faster. So on this trip, we incorporated everyone who came up with brilliant ideas. We made sure that we came up with a solution to all the issues they encountered. This helped insurance agents get the maximum production with the least effort when working with InsuredMine.
How was InsuredMine transformed to meet the first challenges?
In our early days, InsuredMine was not the comprehensive tool it is today. Integrations were not easy due to limited resources. InsuredMine is well integrated with several industry-specific software tools that agents need for their business. It has become very flexible when it comes to API integrations. Kudos to the early clients who stood by us remained patient and supported us to develop into the robust industry leader we are today.
The role of digitalisation and how InsuredMine helps insurance companies to adopt technology
When we talk about digitalisation, the development has increased at an incredible pace. According to Mackenzie's report, the speed of digitization over the past 12 months has increased by more than ten years. So agency owners need to make sure that they have also traveled the digital distance forward. It's about:
- How agents work within the agency.
- How they engage or connect with customers, whether it is the early stage of exploration or the later stage of service.
- How agents keep pace with the constant movement of the ecosystem.
All of these aspects have a profound impact on how an agency continues to operate.
A classic example of this is: How Uber in five years has put New York Taxi Medallion far behind in business. New York Taxi Medallion used to cost a million dollars, but now they are less than 230 thousand dollars. Uber, which does not even own a single taxi, has captured the market with the help of technology
So, agencies have to adopt technology to bridge the digital divide, and that's how they can stay in the digital curve.
If we talk about the US market, only 10 to 20% of insurance companies are aware of digitization and are ready to use the technology. But the rest either take too long to decide or are not even aware of improvements in technology. With better finances, better market capture and better technology, insurance agencies can win the battle.
InsuredMine is specially designed to help insurance companies easily adopt technology. People who are not even technically savvy can easily use InsuredMine to improve quite dramatically.
How does InsuredMine help create seamless communication?
Today's customers are very sophisticated. They are spoiled by the customer experience provided by Amazon, Google, Facebook, etc. All of these companies have raised the bar for what the customer experience needs to be. Customers expect a similar type of customer experience from their insurance agencies. But most insurance companies are still stuck in the Stone Age. They are still trying to scribble everything on a piece of paper. This does not let them go anywhere.
Using a cell phone does not mean that you are working digitally. It should be synchronization between the communication line that agents do during the sales process.
You must ensure that the text message you received will be followed up by an email. It will be followed by a phone call. All these communications must be seamlessly intertwined and must have a chronological sequencing based on the timeline. To do this, you need an omnichannel platform like InsuredMine where all communication can be placed in one perspective in a timeline sequence. So while reviewing the customer profile, you can have a very clear understanding of the communication and business status. Email, text messages, phone calls, calendar invitations are the most important tools for communication and engagement. When the entire communication strategy is in a row, it will be a game changer for the agents.
How do AMS integrations with InsuredMine help agents?
When an agency wants to digitize, one of the most important thoughts is to focus on efficiency. So a new solution or a new CRM should not be about adding more work, it should always be about reducing work. When you add a lead / prospect in InsuredMine, it should of course be entered in your AMS. And if it does not, you will duplicate your effort, which will reduce your efficiency.
When a lead comes through a lead capture process such as lead form, lead source, lead company, social media or calls, then a business card is created in InsuredMine's sales pipeline. And right now it's doing 3 very interesting things:
1 It assigns and notifies the agent, who is on duty, in real time.
2. It also sends communication back to the prospectus and confirms their question.
3. It forwards the information to your agency management system. So tomorrow, when you close a deal, there is already an item in your agency management system that can be downloaded. This means that you can use this information to communicate further with your customers. The coolest part is how to collect the information from the lead form and take the client information back to AMS. InsuredMine helps to establish synchronization between the platforms – your existing AMS and Insuredmine's all-in-one CRM.
How does InsuredMine solve the problem of handling multiple technical tools?
InsuredMine has customers who are between 18 and 86 years old, so the product is designed in a way where it is very intuitive and self-explanatory. Every action you take in InsuredMine is just three clicks away. During the design of the functions, InsuredMine thinks about the benefits and the experience perspective on how people will use this platform. It is designed for an insurance sales agent, so he or she can utilize it daily to get the most out of their productivity. Too many technical tools reduce work efficiency. Studies show that you lose 30% of your efficiency when you lose context when you change programs. This is why InsuredMine encourages the use of a platform, which helps you increase efficiency.
Through IM you get access to a built-in CRM, SMS tool, mobile app, Google reviews, forms, email campaigns and much more. And if you use different tools to get these features, you will spend $ 200 to $ 300 per month, but in InsuredMine you only pay $ 49. And you will get everything on a platform that can be seamlessly integrated with your existing AMS in real time (if AMS allows it).
How does InsuredMine complement AMS and help agents multiply their agency sales?
InsuredMine is a tool that complements all agency management systems. The AMS itself does many important things, but still lacks some things that agents should get from sales technology. AMS is like a Swiss Army knife, it does many things you want it to do, but when you need to cut a tree you need a chainsaw. And for your insurance sales, your chainsaw is InsuredMine, because it is designed to cut the tree. InsuredMine is specially designed to multiply your agency sales up to 8 X. To learn more about this chainsaw, click on //www.insuredmine.com/