Workers with less than a year of experience on the job represent 30% of an employer’s compensation claims, leading to the need for “robust onboarding and ongoing training,” a risk management manager at a staffing firm said Tuesday.
Susan Shemanski, Jacksonville, Fla.-based vice president, risk management, at Adecco Employment Services Inc., spoke Tuesday during a panel session on the future of security at Riskworld, the Risk & Insurance Management Society Inc.’s annual conference in Atlanta.
“We see a lot of unskilled or deconditioned workers, and all of that really leads to more injuries,” Shemanski said. “We need to have robust onboarding and ongoing training.”
;Adecco uses “gamification” training, which Shemanski described as anything that involves human behavior, motivation and scoreboards compared to traditional classroom training. Employers with bigger budgets can use virtual reality — training forklift operators with eye glasses and video games, for example — and those with smaller budgets can turn a training topic into a quiz game like “Family Feud,” she said.
Such engagement leads to greater information retention: 80% compared to traditional classroom training where workers remember 15% of what they are taught, Shemanski said.
Wearables that measure unsafe conditions, such as poor lifting and ergonomic issues, can also promote safety early, said Shanna Levesque, Charlotte, North Carolina-based Southeast practice leader and senior vice president at Marsh LLC.
“I’m a firm believer that traditional security and risk management models certainly still have their place at the table, and they can still deliver great results, but what I saw from my perspective with the wearable technology is that we were able to get insights faster than if we just go through the visual observation method,” she said.
Management buy-in can be a problem with such initiatives,
according to the panelists, who said the technical solutions need time to work.
“When we started with all the technology, I probably went back to my CFO every week for six months,” Shemanski said. “Once you start doing all these things, you’ll see the savings; you really have to keep going back and having the conversations.”
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