Insurance eligible expert Jeff Major gave one of the best speeches about Xactimate I have ever seen at the first Conference Conference West Conference. I've seen Jeff give a number of presentations over the years, even teaching federal judges, judges and mediators after Superstorm Sandy. But his warning of getting an insurance company's "turkey dinner" Xactimate construction appreciation is his latest masterpiece.
Major began this part of his speech by asking, "What would you imagine your turkey dinner would look like if Chip Merlin invited you to his home for Thanksgiving Dinner?" He suggested it look like this :
Major then said that when the description of a Thanksgiving Turkey Dinner is given to an insurance estimator, you can normally expect the insurance company's Xactimate "turkey food" to result in something like this:
Are they both Thanksgiving Turkey Dinner? Technically, "yes". Are they both the same? The answer is obvious, and it was Major's point.
The insurance company's assessors often say that they have calculated to construct a repair or replacement of something just like the policyholder's estimate and complain about the higher price of the policyholder's estimate. But when you look at the details – and especially the descriptions – that are part of the Xactimate of what they have calculated to do, there is a lot missing on the insurance company. Pay attention to the details of what has been done and the descriptions in Xactimate.
A trainee for policyholders trying to determine the history and accuracy of the insurance company's estimate based on Xactimate is to always ask for the ESX file. This file will help an expert like Jeff Major analyze who actually makes the estimate when it was made and what was done for the estimate during the drafting.
There were many more important gems for Jeff Major's speech, and it was a pleasure to learn from a master on his craft. Never miss a chance to see Jeff Major in person.
The thought of the day
The devil is in the details, but it is also salvation.
-Hyman G. Rickover