New and mature agencies benefit from the service and support offered by The Cincinnati Insurance Companies & # 39; Customer Care Center. Whether you want to reduce the cost of operating small accounts, expand without adding new staff or seek the opportunity to focus more resources on business generation, CCC is designed to serve agents who represent Cincinnati Insurance as an extension of your agency.
It's personal …
In collaboration with CCC, your agency is assigned a dedicated team – which you and your clients can reach through dedicated local and toll-free numbers – led by a licensed account manager who is also your insurer. In collaboration with your staff, your CCC team will help you decide which types of accounts and customers are suitable for CCC, based on your agency goals. You always have the last word on which accounts to direct to CCC. You can assign commercial lines, personal lines and management responsibility customers of all sizes.
During the pandemic, the CCC has taken extra steps to support agencies and reach out to policyholders about their business needs and any changes made during various phases of re-opening that may affect coverage requirements. CCC has also partnered with personal lines policyholders with check-in calls and even offered to provide deliveries if needed.
It's effective …
New business courses have a 24-hour round, policies are issued within 48 hours of binding order and your CCC team will handle renewals and cross-selling on your behalf, and credit your agency commissions. Extended morning, evening and weekend hours extend the support to your customers.
It's effective …
You retain your customers, gain expertise from CCC staff and CCC takes responsibility for E&O for their services. The team offers improved risk management expertise and goes beyond a traditional call center because a relationship is built with your staff and your customers. This support allows your team to focus on producing and devoting time to more complex customers while CCC handles daily issues and the management of the customers you decide is best suited for their care.
It's beneficial …
How does it work? Consider this example: Agency A is growing and needs support for more complex clients. Instead of hiring two more employees, the agency allocates a $ 2 million CCC book and redistributes the two employees responsible for these policyholders. While accepting a two-point reduction in commission ̵
Most importantly, CCC feels like an extension of your own agency family. CCC provides the highest quality services and personal commitment and ensures that your customers are treated as your staff would serve them. To learn more, visit the Cincinnati Customer Care Center at www.cinfin.com.
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