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ERIE’s direct repair program delivers



With more than 100,000 auto repair shops across the United States, how do you know which one to trust with your vehicle’s post-accident repairs?

A repair facility you can trust

If you haven’t already chosen a shop, consider using a repair facility that participates in Erie Insurance’s Direct Repair Program (DRP). While it’s always your choice which shop you want to use, DRP garages must meet strict standards to be included in the program. This includes completing a comprehensive application and passing all inspections.

“Each store is carefully reviewed personally,” said ERIE DRP Manager Casey Theberge. The store must also be clean and well-equipped.

What comes after filing a claim?

After you submit an automatic claim with ERIE, you will be given the opportunity to participate in the DRP, which offers a list of participating stores to choose from. After receiving the assignment from ERIE, the shop will contact you to arrange a time to take your car in if it is drivable or will work with you to have it towed.

The shop will then provide you and ERIE with the final estimate for repairs. If additional repairs are found during the repair process, the shop will also provide an updated estimate called an add-on. Once the repairs are complete, ERIE pays the shop directly, while you pay your deductible and schedule a time to pick up your vehicle once it̵

7;s fixed.

Mark Steiding, CEO of five Kenwood Auto Body repair shops in Maryland, emphasized the quality of ERIE’s DRP.

“ERIE does not sacrifice quality in repairs,” he said. “They follow the manufacturer’s requirements for parts and repairs.”

In addition to quality, Casey cited time as another benefit of DRP. “Things move quickly with DRP shop repairs,” he said. “We’ve already vetted these shops, so we can process their estimates electronically and cars go through the process quickly.”

Steiding says Kenwood typically completes repairs in as little as three to five days, depending on the amount of work needed.

“It’s definitely an efficient process,” he said.

Get you back on the road faster

Should your vehicle need repairs after an accident, let one of ERIE’s DRP shops help you get back on the road. Talk to your agent to learn more about the direct repair program.

ERIE® insurance products and services are provided by one or more of the following insurers: Erie Insurance Exchange, Erie Insurance Company, Erie Insurance Property & Casualty Company, Flagship City Insurance Company and Erie Family Life Insurance Company (home office: Erie, Pennsylvania) or Erie Insurance Company of New York (home office: Rochester, New York). The companies within the Erie Insurance Group are not licensed to do business in all states. See the company’s licensing and business information.

The insurance products and rates, if applicable, described in this blog are effective as of July 2022 and are subject to change at any time.

Insurance products are subject to conditions and exclusions not described in this blog. The policy contains the specific details of coverage, terms, conditions and exclusions.

The insurance products and services described in this blog are not offered in all states. ERIE life insurance and annuity products are not available in New York. ERIE Medicare supplement products are not available in the District of Columbia or New York. ERIE long-term care products are not available in the District of Columbia and New York.

Eligibility will be determined at the time of application based on applicable underwriting guidelines and rules in effect at that time.

Your ERIE agent can offer you practical guidance and answer any questions you may have before you buy.


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