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ERIE earns peak in J.D. Power Auto Claims Study



When you experience an unfortunate break … that's where we light up.

At Erie Insurance, we are here to make your day brighter with award-winning vehicle service that makes you feel well-groomed and looked after.

We are honored to share the news that for the first time Erie Insurance has been awarded first place in the 2018 US Auto Claims Satisfaction Study SM by JD Power. The study focuses on personal car insurance customer satisfaction among drivers who receive a physical injury or total loss injury.

ERIE's overall amusement score rose by ten points – now 30 points above the industry average ̵

1; takes the company off third place in 2017.

Let's be honest: No one really looks forward to applying for vehicle insurance. But helping you through it is the heart of our business. At ERIE we are here to give you quick, personal attention that will help you quickly return to your regular routine.

"Being there when our customers need us the most and following our motto to be" above all in service "is what helps us to continue to grow and serve our reputation for quality assurance and superior demands for claims," ​​says Tim NeCastro , President and CEO of Erie Insurance. "We are honored to receive this distinction."

Related: The proof is in the policy. Learn more about car insurance from ERIE.

The US survey of US vehicle insurance for 2018 is based on responses from more than 10,000 car insurance customers who have settled a claim within the last six months prior to the investigation.The study excludes creditors whose vehicles were only incurred glass damage or stolen, or who only filed a road grant claim.

Your claim is how we begin Doing things right for you, restoring the damage and the need for an unexpected loss You can relax, recover and come back to your life.

A better insurance experience begins with ERIE. Haven't heard of us? Erie Insurance started with humble beginnings in 1925 with an assignment to emphasize customer service above all else. Although we have grown to reach the Fortune 500 list, we still have not lost human contact.


Learn more about the ERIE difference or find a local agent in your area to experience the ERIE difference for yourself.


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