Anxious behavior among airline passengers is a growing concern for airlines as they increase operations after the pandemic, according to a report published on Tuesday by Allianz Global Corporate & Specialty SE. Passengers refusing to wear a mask were reported to the Federal Aviation Administration so far in June, the AGCS, a unit of Allianz SE, said in the report.
It compares to only 150 reports in a typical year, AGCS said.
In the United States, airlines such as Delta, United and Alaska Airlines have already banned more than 900 passengers from wearing masks, while the FAA has imposed sanctions of up to $ 15,000 on five passengers, the report said.  Anxious passengers may later claim to have been discriminated against by the airline in these cases, even if they are wrong, and this is a trend that airlines need to adhere to, says the AGCS.
"Masking has become a political issue in the United States with a minority of the population seeing the demand to wear one as an attack on their personal freedoms. Increasingly, some are willing to vote ̵
David Warfel, Regional Aviation Officer, North America, at the AGCS in New York, said: "We are dealing with different human behavior compared to what we have in the past."
But human factors in aviation are well studied and airlines have are still professionals in security departments dedicated to managing these risks, says Warfel.
The importance of retraining pilots who rejoin and manage the risks of pilot failure is also highlighted in the report.