Last year was big for Central. Our agents expressed a clear desire to go even deeper with us. Adapting to their desires and needs fueled our strategy, which set us up for a year of growth while remaining committed to our core values.
Our team took the opportunity and leaned towards a spirit of excellence at every opportunity. Throughout 2021, we utilized the specialized expertise of our vertical teams to drive innovation in line with the changing needs of our commercial agents and policyholders. Our damage department fulfilled our promise to serve, giving heart, humanity and hospitality to every interaction. The result of our cross-team collaboration is something to be proud of.
From expanded vertical expertise to exciting new product development and exceptional customer service results, we are pleased to share the full story of 2021 in our annual report. See it here.