A 62-year-old truck driver slipped and fell at rest while getting gasoline and injuring his back again in a series of back injuries and was told years after conservative treatment that surgery may be the only cure for his chronic pain.
A 50-year-old warehouse worker falls backwards after tripping on a stool and injuring her arm, wrist and shoulder – a soft tissue injury that carries all the signatures to become chronic.
While the injuries are physical, a Monday session during the Risk & Insurance Management Society Inc's online conference in 2021 showed how a combination of artificial intelligence, data analysis and telemedicine services helped end these real-life cases using cognitive behavioral therapy.
Basically, it makes workers think about their injuries and prospects, according to presenter Stacey Caldwell, a corporate manager for employee compensation service provider Barrett Business Services Inc.
he was thinking about his pain and really focusing on what he could do, "she said. It led to weight loss, she added, eventually improving health and function ̵
The last case, the woman with shoulder injury, had been pinned for "catastrophic thinking," Caldwell said. She "had really gone down the rabbit hole and said" I will never be able to work again. "
Without addressing the mental component, the allegations would have lingered at least five years in the latter case," she said.
This is where data analysis has been crucial, "said presenter David Lupinsky, vice president of digital health and innovation for CorVel Corp., which provides computing services for the comp. industry.
By discovering more about individual claims, and by comparing them with data warehouses on similar claims, executives can address some of the issues that cause claims to stall, he said. "Claims analysis includes looking at a person's medical history, their lifestyle, past injuries, and more. Lupine said that data helps to identify risks and drive out treatment "that we do not have enough of. That was where we wanted to go."
Telemedicine – which has increased adigt since the start of the COVID-19 pandemic – has opened more doors to offer cognitive behavioral therapy, he said.
"With the ability to telehealth, we are able to take specific providers with specific skill sets or who can speak a particular language and take these teams and move them across large geographic areas … and return to serve this population," he says.