The group’s legal plans base their value on the services they will provide. We could not agree more. Of course, employees of a client must use services that help them deal with common legal problems. The key to value, however, is the delivery of what the benefit offers.
Objects such as simple wills or living wills must be airtight to meet all challenges. The information needed to apply for government services must be accurate and consistent with existing policies and procedures. It’s great to offer an employee consumer protection guide. But mistakes make employees doubt the quality and it does not matter if the error was unintentional.
Nationwide prepaid legal services pay close attention to quality. The lawyers who are part of our nationwide network are recruited for their legal expertise and correct delivery to group members at the legal level. Efficiency is important, and we include secondary services that ensure that the advice or assistance is the best.
It rests on communication
Poor communication is one reason why a class action plan can fail. Channels must be open and information must be accelerated. We have several ways to maintain high quality communication. Our first way is the personal conferences between a plan member and the lawyer. We encourage the creation of a relationship between these two principals. There is a nationwide lawyer in all municipalities where there is a nationwide client, and the lawyers apply security protocols in all face-to-face meetings. But the communication improvements do not end there.
Services that maintain the assistance flow
Obstacles will arise in the delivery of prepaid legal services, and we do our best to remove them. For example, if a team member in a legal plan cannot obtain information from a government employee or a physician, Countrywide allows a lawyer to write letters about legal persons or make phone calls on behalf of the plan member. In addition, it is possible that an employee has questions after a meeting and needs answers. One of our prepaid legal services allows that person to make an unlimited number of phone calls in a given situation to the nationwide attorney. It costs nothing for such calls.
All this keeps things moving and reduces the number of delays. A team member in the legal level can get quick answers to questions. In addition, effective solutions are easier to implement so that everyone who uses the benefit receives satisfaction within a very reasonable time frame.
Our customers trust us
Our commitment to good service is not the only reason why our customers like what we do. Countrywide maintains a steady flow of communications with organizations, and our streamlined administration allows us to respond quickly to any bottlenecks that may arise. The relationship with the customers begins with the plan design.
We have been in this business for many years and we know that each organization has its staff with unique demographics. However, we want our benefits to be used by everyone, so we seek customer input.
We sit down with a potential customer and describe all our benefits. We answer all questions and make suggestions without marketing one service over another. Decision makers will look at options that will be part of their advantage. These will always be in the final planning document. We manage the activity and provide superior membership services. Thanks to our communication and ability to respond quickly, we can maintain excellent relationships with our customer organizations.
Employees want help with legal issues such as drawing up a simple will or getting advice on handling warranty issues. They appreciate what their employers will do for them, which is part of retaining excellent workers. Countrywide is committed to serving everyone. If you have any questions or interest in what we provide, please feel free to contact us as soon as possible. We are ready to be of service.