This is the tenth blog in a series about our Fall-22 release. In the coming months, we will continue to highlight how Majesco is helping insurers achieve relentless innovation and meet ever-changing market needs with an outside-the-box approach.
The insurance industry is rapidly entering a new era of claims management. The value that an insurer can bring to its customers through the claims process must go beyond traditional claims handling after the fact. Offering excellent omnichannel customer experience supported by intuitive digital processes is the goal insurers should set out to achieve. Majesco has recognized the need for an innovative solution that simplifies the user experience while providing robust functionality.
Next generation demand experience
In our Fall 22 release, we introduced Majesco̵
7;s ClaimVantage Connect for L&AH, which is an intelligent claims intake and communication tool that provides a reflexive, guided user interface for claimants submitting self-service claims for any combination of absence, accommodation and claims products. Connect also enables applicants’ supervisors to view selected information and a group dashboard. HR managers and brokers also have dashboard and reporting capabilities.While many insurance companies have embraced portals, research has shown that these have not delivered the next-generation, holistic digital experience that customers and employees want and expect in this new digital world. As Gen Z and Millennials become the dominant workforce demographic and buyer, insurers must meet the expectations of today’s digital consumers, and Majesco ClaimVantage Connect enables insurers and TPAs to deliver that modern experience.
Key highlights of Majesco ClaimVantage Connect include:
- Enriched Customer Engagement – Omnichannel digital engagement to meet and exceed the demands of individual policyholders, supervisors and employer groups.
- Event-centric management – All claims can be linked to a specific event, providing a 360-degree customer view.
- Robust Platform – Built on Salesforce communities, the underlying architecture provides innovative software solutions that continue to evolve, ensuring you stay ahead of the curve.
Today, most operators are working hard to change parts of the claims journey. Leading insurance companies will need to invest in new technologies and commit to a customer-focused approach that provides a holistic digital experience demanded by today’s market. Majesco is helping to lead the industry with a modern, seamless digital claims experience to meet that expectation today.
Do you have any additional thoughts or questions on this topic? Leave a comment or contact our product teams.
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