In mid-June, I broke my ankle in a boogie boarding accident. (It happened in my garage but there was a boogie board involved so I stick to that story because it makes me sound cooler.) As it turns out, breaking your ankle is a big deal. Especially when all your bedrooms are upstairs. I had to learn to do new things. Like stair crawling. How to use crutches. Badly. I also learned that there is something called a kneecap (aka My Best Friend). And that virtual backgrounds are really amazing when you are sitting up in bed and do not want anyone to know.
Other Things I Learned: My Family Loves Me. I mean, I knew it. But they took really good care of me. I saw true empathy in my 9-year-old. It made me proud. And it is confirmed that my neighbors are amazing people who show up in masks with food several times because they know it is difficult to cook on one foot.
There are some unexpected results of a real challenge. Things you never think about until you are thrown. Like a pandemic. The insurance industry has also been forced to learn some new things. Like how to use Zoom and Teams. Power tricks for working remotely. How to attend a virtual conference even if everyone prefers to be personal. How to put together a webinar. I even heard a rumor that a few millennia learned to use a telephone to communicate. (Unfounded reputation. But gives me hope.)
As a media company with remote workers around the world, we were lucky to have most of the tools we needed to thrive already in place. We did not have to order other monitors or climb for IP phone solutions and more bandwidth. But we had to think about the changes in our readers' lives. We offered home delivery of newspapers. Resources for business interruptions. We even created a topic section online to keep up with the latest on the pandemic. https://www.insurancejournal.com/coronavirus/ [1
Things look more optimistic now. But maybe life will never be the same again for any of us. We have all learned new tools and we have learned something about resilience. We learned to swing. Many of us appreciate more teachers.
Thankfully my ankle gets better. But one thing is for sure. I will never go for granted again. And I will never underestimate the love of family, friends, neighbors and colleagues. What have you learned through all this?
Was this article valuable?
Here are more articles you can enjoy.
The most important insurance news, in your inbox every business day.
Get the Insurance Industry Reliable Newsletter