General liability insurance is an important part of business insurance and provides coverage if someone accuses your company of causing property damage or personal injury. Slips and falls are some of the most common claims for bodily injuries filed against companies.
Fortunately, there are many proactive steps you can take to alleviate slip and fall injuries. OSHA proposes the following:
- Keep floors clean and dry
- Provide warning signs for wet areas
- Use non-slip mats and walkways for areas exposed to wet hazards
- Keep walkways, passages and exits clean from obstacles and floors in good condition
- Clean and report spills and other slip risks immediately
- Provide adequate lighting
- Eliminate uneven floor surfaces if possible and mark any floor level changes.
All of these steps help prevent slips, trips and falls for both your customers and your employees, but what happens when a trip and fall is intentional?
R eal Life Examples of Slip and Fall Fraud
Slip and fall fraud has become a moneymaker for many criminals. In 2018, five New York men were charged with fraud of approximately $ 31 million in false slip and fall claims. Some of the "victims" even went so far as to have unnecessary operations to increase the payment of the claim. Fortunately, the business owner had this surveillance footage and the injured party demanded compensation from the insurance company for false claims.
How Video Can Help
According to the National Insurance Crime Bureau (NICB), videos of accidents can help your insurer deny fraudulent claims. If you use video surveillance systems, the NICB recommends that you:
- Signs indicating the use of video
- Review videos regularly
- Train employees in proper claims and how to handle ties and falls
- Interview witnesses of possible accidents immediately [19659004Letyourinsurancecompanyknowaboutallclaimsdirectlyandprovideanytestimonyvictimstatementsvideosurveillanceandanyotherinformationthatwouldbeusefultounderstandtheclaim
- Do not negotiate victims – let the insurer investigate and handle the damages
Trickle -Down Economics of Claims
You may be wondering why all this matters. If your insurer pays the damages, why does it matter to you? When your company has a claim, your insurance premiums can be increased as a result. In the worst case, an insurance company may choose not to renew your insurance. potentially forcing you into surplus markets with higher interest rates and lower coverage. As a result of higher insurance rates, you may need to raise your prices, which will cause you to lose customers to the competition. Employees must not receive bonuses or increases that could cause them to apply for other jobs. In extreme cases, it can even mean the loss of your business.
The only one who wins in a fraudulent slip-and-fall claim is a fraudulent claim. You, the business owner and your insurance company are losing money and wasting time trying to fight the claim. If it can not be proven fraudulent, even more money is wasted on paying the so-called victim.
If you need help assessing your business for risks of slipping or falling or have other questions about fraudulent claims, contact your BNC Agency agent.