A new article on the virtual adjustment of State Farm's 34,000 damaged pipe claims in Texas caught my attention. State Farm Adjusters Go Virtual as More than 34,000 Claims Roll in for Texas Winter Storm is worth considering by all property claim adjusters.
Are Virtual Damage Adaptation Techniques the New Reality and Accepted Method of Claim Adjustment?
The article notes:
Wood had some cracked pipes and a lot of water inside its house. After a quick video chat, Jefferson-Fields said she could get an estimate of his claim within about an hour without having to wait for the company's field person to show up.
Wood was impressed by the virtual experience.  & # 39; I'm totally amazed at the technology, & # 39; he said. & # 39; It & # 39 ;s just amazing and gives you a faster response because there are so many field people they can post here. & # 39;
State Farm does this because of the need for distance during the pandemic and because of the huge number of Texans with damage.
For this particular storm, this particular insurance company has already received 34,300 claims. State Farm says most of these are due to busted pipes. For perspective, for the whole of last year – nationwide – State Farm had about 3,800 damaged pipe claims.
If you are with another insurance company and prefer such a remote method, ask if they have a similar program.
A property claim within an hour? It's fast. If the check is then sent the same day as an undeniable amount, what's wrong with that? this blog probably has a lot of insurance executives saying under the breath, & # 39; No joke, Chip. Tell me something that I did not receive instruction during the first week of work that I have done during my adult life. & # 39; But what happens when things go wrong and the undisputed benefits are not paid – can you get out of this mess without being held accountable? Sort of like being caught red-handed and praying that no one will call you the foul.
State Farm uses technology that is available to accelerate the claim process for a disaster that has a significant adjustment requirement. Given the circumstances of social distancing, it is even more appealing. To me, this seems to be a good claims trend as an initial method of reporting claims.
What do you think? Should public adjusters and other appraisers start using this adjustment technique? What is the disadvantage?
Join me today at 2 pm for a discussion on this topic and to see other methods for how State Farm tries to influence advertising and PR to put its best foot forward.
Thought For The Day
The first rule for any technology used in a company is that automation applied for efficient operation enhances efficiency. The second is that automation applied in an inefficient operation magnifies the inefficiency.