Watch the full video at https://rumble.com/vejh17-a-video-explaining-an-insurance-claims-interview.html?mref=6zof&mrefc=2 and at https: // youtu. be / eM5i6t2vPfk
The role of the interviewer also means that one maintains constant control over the situation. However, the professional never resorts to bullying of the interviewee. The ability to stay awake and focus their attention, along with an opportunity for smooth thinking, allows the interviewer to keep the questions focused on the specific goals of the interview, while in no way limiting the subject's willingness to offer a fuller story.
Some subjects try for their own purposes to distract the interviewer from his or her assignment. They may try to reject difficult, pointed questions by falling into long stories that contain many irrelevances. It is important that the wise interviewer listens carefully to these long stories off the subject as well, as they will potentially give him or her many new useful questions. The interviewer knows that wandering, drawn-out, divergent stories contain indicators that call for follow-up questions and inquiries about areas that the interviewee intended to avoid. A person who tries to distract the interviewer in this way outside the cuff will necessarily include in the story, to add credibility, very truthful information.
The professional knows how difficult it is for any subject to create, on the spot, a completely filled lie. With practiced patience and professional attention to detail, the truth can eventually be found. However, if the interviewer is distracted by these common avoidant tactics, he or she relinquishes control of the process to the interviewee. A distracted interviewer will push the irrelevant and get some information; a skilled interviewer will note and absorb narrative siding, but always retain control by returning the topic to relevant points.
The interviewer, even though he is in the middle of the process, always remains focused on the goals of the interview. No eclipse will move him or her away from these goals. No deflection prevents him or her from returning to them. And no number of long irrelevant stories and side tracks will exhaust the interviewer's determination to achieve them. coverage, handling of insurance claims, infidelity and insurance fraud almost equally for insurers and policyholders. He also acts as an arbitrator or mediator for insurance-related disputes. He practiced law in California for more than 44 years as an insurance coverage and claims lawyer and more than 52 years in the insurance industry. He is available at http://www.zalma.com and firstname.lastname@example.org.
Mr. Zalma is the first recipient of the first annual Claims Magazine / ACE Legend Award.
For the past 53 years, Barry Zalma has devoted his life to insurance, insurance claims and the need to defeat insurance fraud. He has created the following library of books and other materials to enable insurers and their claims staff to become insurers.
Go to the podcast Zalma On Insurance at https://anchor.fm/barry-zalma; Follow Mr. Zalma on Twitter at https://twitter.com/bzalma; Go to Barry Zalma videos on Rumble.com at https://rumble.com/c/c-262921; Go to Barry Zalma on YouTube – https://www.youtube.com/channel/UCysiZklEtxZsSF9DfC0Expg; Go to the library for insurance claims – https://zalma.com/blog/insurance-claims-library/ Read posts from Barry Zalma at https://parler.com/profile/Zalma/posts; and Read the last two issues of ZIFL here.