We love dogs and cats. They are the inspiration behind our work at Trupanion. We love helping pets and we love getting the chance to work with team members every day. In this part of our Working at Trupanion series, we sat down with Trupanion's senior manager, Erin Lopez, for a behind-the-scenes look at her remote job in the Trupanion team. Read on to learn more about how a job in the pet health field has changed its career path over the years.
Discover a remote pet health job
with the Trupanion claim team
Current role at Trupanion
head of claims support.
How did your career journey begin?
I started with Trupanion 2013 as a claimant. At that time, I had just graduated from college and I was just looking for a job and had never heard of pet health insurance!
I saw that Trupanion was hosting a career fair and thought the concept was really exciting so I decided to apply.
I quickly realized the value of Trupanion and was happy to tell my family and friends about it.
Fast forward to seven years later, I moved to a couple of leadership roles (all within claims support) before becoming Senior Manager of Claims Support at the end of 2019.
What do you like most about working
remotely at Trupanion?
I decided to work remotely so that I could move to my partner who was currently going through his post-degree program. I love that I have been able to enrich my personal life while being able to work for and develop my professional career at Trupanion.
What do you love most about yours?
I love that I get to wear so many different hats! In addition, I get involved in the individual development of my leaders and teams, as well as creating and implementing new systems that would affect our department's workflow. There are a large number of responsibilities and there is something new to learn each week.
What is your favorite part
Honestly? My favorite part is being able to knock out all my "doing"
list before the end of the day. I have days where I am in back-to-back meetings
and collaborate on projects with my colleagues so that the list only gets longer
and longer. It feels good to be able to see my progress and cross one
What is it like to work with
Trupanion claims team?
It varies from team to team. As a whole, the claims team members are both independent and active collaborators with each other.
In addition, everyone is driven to achieve their goals but we reach out to each other to make sure we all succeed.
In addition, I would say that a large number of team members see their teams as an extension of their family, even when working from home.
What inspires the work you do?
My team. I am so lucky to have such a dedicated and hard working group of managers. I also want to make sure that I do everything I can to set them and their team up for success and to meet all the challenges ahead.
What do you value most about yours
I value my managers and my colleagues' perspectives and insights, especially when they differ from mine.
Our ability to have productive and thought-provoking discussions when we disagree with change, suggestions or even a solution is key to leading an effective team and department.
Furthermore, we will not always be on the same page and these discussions are never easy, but I am grateful for their openness and willingness to share their views.
Trupanion claims that the team is here to help pets every day
We want to help pets that we all love to get the best possible veterinary care. Whether we are inspired by teamwork and collaboration or driven by our love for pets, every day of the week is different at Trupanion. Of course, we wouldn't have it any other way.
Thank you Erin for sharing yours
Trupanion's team member journey!
To learn more about other careers at Trupanion, read Working at Trupanion | A Day in the Life on the Trupanion Group Benefits Team
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