No matter how big or small your business is, you run the risk of being sued for reputational damage if a business or individual believes you have caused harm to their reputation.
With reputational harm incidents, a false statement or even an accidentally incorrect statement can be enough to spur a lawsuit. Use these five steps to protect yourself against defamation claims and costly legal expenses.
1. Don't make negative comments about anyone
The best defense for avoiding a reputational damage lawsuit is to refrain from making comments, particularly in print or video that could be considered negative or defamatory. Emotions play a strong part in reputational harm incidents. If a person or business feels attacked, they are more likely to serve you with a lawsuit.
2. Avoid making statements that you know are not true
Never say anything that you know is true, particularly in advertisements and social media. Any public business distinctions you make between you and your competitors must be anchored in reality. If you falsely characterize a competitor, you could be sued for defamation.
3. Educate your employees about libel and slander
Educate your employees, especially those involved in social media, about the risks of libel (written defamation) and slander (oral defamation) and the consequences of saying something they shouldn't say.
Employees need to understand that the results of expressing something that is not 1
4. Monitor and moderate what other people write on your website
Encouraging comments and discussion on your website and social media accounts can increase engagement with your community, but be mindful that online conversations can quickly turn negative and even abusive.
It's important To monitor and control online conversations on your business sites, they will continue to be a safe and respectful place for your customers and community. Use spam filters and have a comment policy in place that clearly outlines what is acceptable with online conversations.
5. Be quick to fix any errors or negligence in your work
If you are a professional service, you are not immune from making mistakes. Ongoing, when an error occurs and it ends up damaging a client's reputation, it can result in expensive litigation. If you are a business or individual, you’ve made a mistake, and you will be able to investigate it quickly and correctly. Be as public as possible about the correction and assure the client that has made every effort to repair the mistake.
How to protect your business if it's named in a lawsuit
a reduction in brand name value, and more, it is difficult to measure the financial impact of such an incident. For that reason, a reputable harmony can be drawn-out and extremely costly. Small business insurance can help manage those costs. Depending on the nature of your business and the context of the claim, two small business insurance policies may help cover your costs following a reputational harm lawsuit:
- General liability insurance. General liability benefits can help you succumb to dragonfly, slander, or defamation. The exception is if you are a media company, in which case you would probably require professional liability insurance.
- Professional liability insurance. If you have a client's reputation for errors or negligence in your work (eg, publishing something if you are a media company), you may be liable to pay for the resulting lawsuit.
Insureon helps business owners compare quotes from multiple insurance carriers with one easy application. Start a free online quote today to protect your business from reputational damage incidents.