FedEx is a world-renowned shipping company, and as such, it is no wonder that many rely on them for their shipping needs. But what happens when FedEx customers start complaining? It can be difficult to deal with angry customers and even worse when packages start to disappear.
In this blog post, we provide some tips on how to keep your FedEx customers on the ground happy. By following the tips, you will be able to avoid unpleasant situations and ensure that all your shipments arrive on time and in good condition.
Always be on time
Being on time is an important part of professional relationships and also in your personal life. Failure to do so can damage all relationships, no matter how important it may be. The same applies to your job ̵
1; once you agree on a specific pick-up / delivery date, it is crucial for your company’s reputation and success to arrive on time.If there are any delays, be sure to inform your customers as soon as possible. Being on time is a good habit and a critical part of maintaining a positive relationship with others.
Handle packages with care
Be sure to handle each individual package carefully, no matter how big or small it is. Avoid bending or squeezing the package, and if it seems too heavy, resist the temptation to try to lift it yourself. If the package is damaged during the process, do not try to open it yourself – call support immediately!
Also, make sure to hide the packages properly by placing them somewhere where no one on the street can easily see them. This will help prevent theft.
If packages are stolen or damaged, you need a package insurance cover to cover the customer’s losses, so get a policy that ensures you do not get a bad review.
Be professional and polite
Running a successful business means creating value for your customers. It starts with always being professional and polite.
Make sure you have all the information you need before making a sale and always thank your customers for their business. Also offer special offers or coupons to customers whenever possible to win their loyalty.
Drive with courtesy
Your whole business is driving, and it is important to drive with courtesy. Train your drivers to be careful when it comes to the roads and respect others around them. This includes pedestrians, cyclists and other drivers.
Make sure you follow the traffic rules and drive safely at all times. When it comes to driving in busy areas, be patient and drive slowly. Show some courtesy by driving slowly in these areas.
Resolve complaints quickly
Resolving customer complaints quickly is important for both parties. By doing so, you can prevent disputes from arising and maintain a good customer relationship.
Remember to be confident when trying to get your point across, and be patient when trying to resolve your complaint. Keep the customer is the king attitude.
Farewell:
Arriving on time, handling packages with care, being polite and resolving complaints are the key ingredients in the recipe for satisfied customers.
