Consumer protection laws are designed to protect consumers from unfair or deceptive practices. Unfortunately, filing a consumer complaint is only sometimes easy, and people make several common mistakes when navigating this process. We will share four of the most common challenges that the consumer deals with.
1. One of the biggest mistakes people make is not documenting their complaints in writing. It is important to keep detailed records of all correspondence with the supplier, including dates, times and contact information. All emails, letters and receipts related to any transaction can help make a compelling case for the consumer. In addition, it is important to have accurate information about the company because incorrect information can delay or derail the case.
2. People need to provide more evidence to support their consumer protection claim. When filing a complaint, it is important to include as much evidence as possible to ensure a successful outcome. Photographic evidence of damaged goods or services rendered, copies of contracts and agreements signed by the parties involved, emails sent to both parties before any problems started, and so on. Insufficient evidence can make it difficult for investigators to prove wrongdoing. Even if violations of consumer protection legislation have been established, it may not be possible to punish the offender without sufficient evidence.
3. Another mistake many people make with a consumer protection complaint is waiting too long before taking action. That can lead to problems down the road because of the statute of limitations that specific states have imposed on certain types of claims such as fraud or breach of contract. The length of the statute of limitations varies from state to state. Therefore, it is necessary to act quickly and with sufficient time to have the complaint reviewed and appropriately investigated.
4. A final mistake people make is assuming they can’t afford legal help when filing a consumer protection complaint. Companies with class action plans help employees seek justice in a consumer complaint matter. Nationwide prepaid legal services works with clients of all sizes and provides great benefits to its employees. We have a class action plan where consumer protection assistance is one of the options.
The best legal talent
Our nationwide network of attorneys enables group members to connect with the best possible help. Our lawyers are recruited for legal expertise and emotional intelligence. Every legal team member is treated with respect and courtesy.
Consumer protection complaints can be challenging. Accordingly, we provide our attorneys with the necessary tools to do an adequate job. We allow nationwide attorneys to make phone calls and write letters on legal letterhead for the benefit of our plan members. We also allow a plan member to make as many phone calls as needed to a nationwide attorney on a particular subject matter. There is no charge for it. These are prepaid legal services that pay rich dividends.
A matter of choice
Not all of our plans meet the specific needs of the customer’s staff. We work with clients to design a unique plan that meets the organization’s needs. We explain to all of the organization’s decision makers which pre-paid legal services will be included in their class action plan document. The selections are included in the final draft. Countrywide goes one step further by providing streamlined administration and superior membership services for our customers. We receive great compliments from our existing customers for the benefit their employees receive.
Consumer protection does not have to be an endless maze of bureaucracy. A nationwide attorney can help a person gather information and take all appropriate steps to process the claim. If you would like to know more about what we can do for your employees, please contact us at your earliest convenience. We would like to answer your questions about our prepaid legal services.