As a business owner, it is important that you stay at the forefront of new technology to increase efficiency, conduct business and gain an edge over your competition. Between the ubiquitous third-party delivery apps, pick-up and drop-off orders on the sidewalk, convenience has been the name of the game in the restaurant space. Here we look at 2021 trends for restaurant technology that you may want to consider implementing this year.
Integrated POS systems
One of the more promising technology trends is fully integrated online ordering and point of sale (POS) systems. More and more companies are relying on start-ups like Clover because they offer convenience and efficiency such as:
- Online ordering system
- The beauty of this type of all-in-one service is that you only need to manage one provider for most, if not all, of your needs. Plus, with every aspect of the customer journey, from ordering to pickup, that acts as a seamless process, you can more easily identify areas for optimization or upgrading.
Read, & # 39; 3 Benefits of a Restaurant Cashier System. 1
Third-party delivery services
Probably the most dominant trend for restaurants is the explosion of third-party delivery apps such as GrubHub, DoorDash and UberEats. We have previously covered the pros and cons of these services. Despite some of the disadvantages we mentioned, the trend continues that more and more restaurants are choosing to enter into partnerships with these companies. In addition, their ubiquitous presence now becomes not just a customer luxury, but a expectation. PYMNTS.com had an insightful comment on this:
“Third-party delivery is growing rapidly. Both Grubhub and UberEats reported a profit of more than $ 5 billion in 2018, with the latter wanting to increase its delivery revenue to $ 10 billion this year. However, such growth poses new challenges for the restaurants that collaborate with these services. . . The presence of third-party apps drives more chains and QSR to consider ghost restaurants, which do not eat dinner and instead only offer deliveries.
No, ghost restaurants are not something to be afraid of. They are a trend that has gained momentum since the beginning of last year. Although there are many names for it (ghost restaurant, digital kitchen, virtual restaurant, cloud kitchen, etc.), a ghost restaurant is simply a restaurant that has nothing to eat at. They are usually a brick and mortar kitchen that only offers outlet / curb pickup. They often work in existing kitchens to reduce costs further; and they have been gaining traction for a few years now, especially during the pandemic.
Having a virtual kitchen has been a huge cost savings for a myriad of smaller restaurants that want to provide their delicious creations to the locals without having the overhead costs that come with your staff and supplies. In the same way that food trucks manage to provide lower costs for restaurant contractors, so does the virtual kitchen. Are you considering expanding your restaurant to a new location? Maybe you can test the water with a cheap ghost kitchen before committing to a grand opening.
Health Awareness and Dietary Restrictions
For some years now, nutritional facts have become more important for consumers looking after their health. You've probably noticed that calories count on fast food menus – something we never thought we'd want to see. But more and more consumers want to know exactly what they are putting into the body; and again, this is no longer a pleasant convenience but a customer expectation.
In addition to nutritional information, dietary restrictions are becoming more common. Vegetarianism, gluten-free alternatives and veganism are constantly increasing, and savvy restaurateurs do not know how to exclude these customers. By not providing alternatives, you will at best only lose one sale to one customer. In the worst case, you miss the sales from the customer's dinner party.
Having a smaller menu enables better quality control, lower overheads, improved consistency and better service. It also allows your customers to weigh in on their options faster, so you can quickly get out the door to place your next eager dinner. In addition, it is easier and more efficient to identify and make a handful of dishes perfectly than to offer a massive menu with a wide range of options.
Association insurance is here for your restaurant
In addition to providing useful industry trends, tips and tricks, community insurance is here to help you succeed in other ways. Our comprehensive restaurant and bar / pub insurance protects you from destruction and pollution, employment routines and more.
To learn how we can help take your restaurant to the next level, visit our website or contact one of your local agents .