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2020 Innovation Awards: Sedgwick Global Intake Solutions



Sedgwick Claims Management Services Inc.
SEDGWICK GLOBAL INTAKE SOLUTIONS

Nearly two years ago, Sedgwick Claims Management Services Inc. realized that the needs of its global customers had come together in a perfect storm.

Customers with global operations wanted three things: a consistent claim experience regardless of their location or type of claim; a multilingual reporting capability; and the integration of artificial intelligence into complex statements.

Leah Cooper, Nashville, Tennessee-based CEO of Global Consumer Technology at Sedgwick, said this confluence of needs led to "a great opportunity to build a platform that would make our work internally more efficient and scalable but also provide our customers with with a fantastic, simple and seamless experience for all its employees around the world. ”

Launched in 201

9 and winner of a 2020 Business Insurance Innovation Award, Sedgwick Global Intake Solutions' requirements management platform allows employers, insurers and call centers It is used by 500 customers in many industries and has been distributed in six different languages.

Allowing customers to submit claims digitally so that Sedgwick can logically disseminate the information to which parties need to receive it has given the company more flexibility in how claims are processed worldwide.

But that's not all. "Our introduction a "A decision engine at the back of global intake enables us to have a real impact on making these types of decisions that can speed up the life cycle of a claim," says Cooper.

With global intake, Sedgwick can set an unlimited number of rules and conditions tailored to the client 'through which we may need to direct the claim differently, throw flags from a predictable modeling point of view differently or even look at the possibility of some simple solution of claims without a person even looking at them, ”she said.

The platform also enables Sedgwick to branch out to support services in new business areas. For example, a guarantee type program will be introduced in the UK next year where the system can validate the types of receivables, purchases of goods, pricing at the time of purchase and suitability for an automatic fulfillment of that guarantee, Madam. In Cooper. All this information is sent to a downstream filling center and streamlines what was once a very manual process. As a result, the time to make decisions from several days goes to less than a minute.

"It is not revolutionary in its concept, but being able to apply technology in new ways in an old process is what innovation is all about," says Cooper.


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